Alexandria Dierks
Bluffdale,UT
Summary
Communicative, and dedicated to providing elevated service and providing unforgettable guest experiences. Detailed and organized, in stressful circumstances. Dependable, successful in fast paced environment while high-quality customer service. Adaptable professional with expertise in customer experience, team collaboration, and resolving issues.
Overview
8
8
years of professional experience
Work History
Physician Recruiter
CHG
Midvale, UT
03.2022 - Current
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Build and maintain relationships with physicians, by getting to know the physicians, and giving great customer service, to match them with the perfect job.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Operated and maintained applicant tracking and candidate management systems.
Mortgage Loan Officer
Wyndham Capital Mortgage
Salt Lake City, UT
07.2021 - 03.2022
- Worked with underwriters to fix application problems and resolve issues.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Explained different types of loans pertaining to client situations.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Collaborated with team members to achieve target results.
Mortgage Loan Officer
City Creek Mortgage
Draper, UT
07.2019 - 06.2021
- Take inbound leads
- Discuss customers current financial situation and goals to determine their needs, and recommending loan products to meet their needs
- Working with several different mortgage brokers and systems, to determine what loan servicer and loan product best suits the client
- Establish and maintain a great customer experience throughout the process of the loan
- Maintaining knowledge of the companies loan products and guidelines of all products offered
- Reviewing active loans and applications to determine if any documents are missing and whether anything can be done to speed up the process for each customer
- Help my loan team through out the loan process with any obstacles that may come up throughout the process, while keeping consumer confidence in the loan process
- Analyze clients credit profile and loan application to determine if they qualify and which product is best suited for their needs
Mortgage Loan Officer
United Security Financial
Midvale, UT
01.2015 - 07.2019
- Discuss with customers their current financial situation and goals to determine their needs and recommending loan products to meet their needs
- Establish and maintain a great customer experience throughout the process of the loan
- Maintaining knowledge of the companies loan products and guidelines of all products offered
- Reviewing active loans and applications to determine if any documents are missing and whether anything can be done to speed up the process for each customer
- Help my loan team through out the loan process with any obstacles that may come up throughout the process, while keeping consumer confidence in the loan process.
Education
High School Diploma -
Brighton High School
Skills
- Problem solving strength
- Time Management
- Multitasking and Prioritization
- Customer Service and Rapport
- Able to Lift 30 Pounds
- Cool Under Pressure
- Warm and Friendly
- Conflict and Complaint Resolution
- Team Player
- Patron Rapport
- Energetic and Outgoing
- Adaptable and Flexible
Timeline
Physician Recruiter
CHG
03.2022 - Current
Mortgage Loan Officer
Wyndham Capital Mortgage
07.2021 - 03.2022
Mortgage Loan Officer
City Creek Mortgage
07.2019 - 06.2021
Mortgage Loan Officer
United Security Financial
01.2015 - 07.2019
High School Diploma -
Brighton High School
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