Alexandria Doucette
Yakima,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Esthetician
Studio 16 Salon
Yakima, WA
06.2023 - 02.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Patient Coordinator, Insurance
Pro Motion Physical Therapy
Yakima, WA
06.2019 - 01.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Esthetician
A La Mode Spa and Salon
Yakima, WA
05.2022 - 05.2023
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Educated patients on treatment options.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
Education
Certificate - Esthetician, Master Esthetician
Elite Cosmetology
Yakima, WA08.2024
Timeline
Esthetician
Studio 16 Salon
06.2023 - 02.2024
Esthetician
A La Mode Spa and Salon
05.2022 - 05.2023
Patient Coordinator, Insurance
Pro Motion Physical Therapy
06.2019 - 01.2024
Certificate - Esthetician, Master Esthetician
Elite Cosmetology