ALEXANDRIA DURKIN
Idaho Falls,ID
Summary
Highly motivated professional who seeks challenging opportunities where I can grow both professionally and personally. Strong problem-solving skills and committed to helping individuals and families in the community. Goal-oriented and capable of accomplishing multiple tasks in high stress and fast paced environments by prioritizing and adapting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Psychiatric Technician/ Discharge Planner
Behavioral Health Center at Eastern Idaho Regional Medical Center
02.2020 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Caretaker
Idaho Falls Group Homes
07.2019 - 02.2020
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
Cashier/ Cook
The Lube Shop
04.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Air Traffic Control specialist
UNITED STATES MARINE CORPS
06.2012 - 05.2017
- Provided safe, orderly and expeditious flow of air traffic in a high stress, dynamic environment for both the U.S
- Armed forces and North American Treaty Organization (NATO) foreign militaries
- Supervised Air Traffic Control operations as a Radar Watch Supervisor (RWS) and Controller in Charge (CIC), while making mission critical decisions
- Provided Air Traffic Control services at Marine Corps Air Station Camp Pendleton, CA.
Education
Bachelor of Social Work -
Idaho State University
01.2022
United States Marine Corps Leadership Course -
Marine Corps Base Camp Pendleton, CA
01.2016
Basic Air Traffic Control Specialist Course -
Naval Air Station Pensacola, FL
01.2013
High School Diploma -
West Jefferson High School
01.2012
Skills
- De-Escalation Techniques
- Mental Health Support
- Critical Thinking
- Interdisciplinary Collaboration
Certification
- Basic Life Support Certified (2016)
- Assistance With Medications Certified (2019)
- Non-Violent Crisis Intervention Certified (2020)
Timeline
Psychiatric Technician/ Discharge Planner
Behavioral Health Center at Eastern Idaho Regional Medical Center
02.2020 - Current
Caretaker
Idaho Falls Group Homes
07.2019 - 02.2020
Cashier/ Cook
The Lube Shop
04.2018 - 05.2019
Air Traffic Control specialist
UNITED STATES MARINE CORPS
06.2012 - 05.2017
Bachelor of Social Work -
Idaho State University
United States Marine Corps Leadership Course -
Marine Corps Base Camp Pendleton, CA
Basic Air Traffic Control Specialist Course -
Naval Air Station Pensacola, FL
High School Diploma -
West Jefferson High School
- Basic Life Support Certified (2016)
- Assistance With Medications Certified (2019)
- Non-Violent Crisis Intervention Certified (2020)
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