Kenzie Leask
Old Town,ME
Summary
Compassionate mental health care professional with a proven track record of high productivity and efficient task completion. Expertise in patient observation, behavior modification techniques, and crisis intervention enhances the ability to provide exceptional care. Strong communication and teamwork skills foster effective collaboration in diverse clinical settings. Dedicated to advancing mental health outcomes through empathetic support and innovative approaches.
Overview
4
4
years of professional experience
Work History
Psychiatric Technician
MaineHealth - Maine Medical Center
Portland , ME
02.2024 - Current
- Monitored patients' well-being and reported changes, unusual behavior, or physical illness to medical staff.
- Communicated with clients and families effectively building lasting relationships.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted risk assessments to identify potential safety concerns.
- Advocated for patient rights and facilitated access to community resources.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Implemented de-escalation techniques to manage aggressive behavior.
Phlebotomist
Nordx
Portland, ME
02.2023 - 11.2024
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified patients using proper procedures before specimen collection.
- Locate veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
- Upheld donor confidentiality throughout the intake and collection process.
- Obtained various blood samples through venipuncture or capillary puncture, using syringes, butterfly needles, and straight needles.
Customer Service Leader
Hannaford Supermarket & Pharmacy
Windham, ME
02.2021 - 02.2023
- Made certain associates adhered to schedules to achieve service goals.
- Developed strategies to assist associates in meeting goals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
NorDx Phlebotomy School
Scarborough, ME04.2023
High School Diploma -
Windham High School
Windham, Me 06.2021
Skills
- Calm and Professional Under Pressure
- Customer Service Excellence
- De-escalation Techniques
- Customer Service
- Upbeat and Positive Personality
- Training and Development
- Biohazard Waste Disposal
- Drawing Blood
- Sanitation and Sterilization
- Problem Solving
- Decision Making
- Crisis intervention
- De-escalation techniques
- Team collaboration
- Behavior management
- Empathetic listening
- Time management
- Observation Skills
- Conflict resolution
- Assertiveness
- Adaptability and flexibility
Timeline
Psychiatric Technician
MaineHealth - Maine Medical Center
02.2024 - Current
Phlebotomist
Nordx
02.2023 - 11.2024
Customer Service Leader
Hannaford Supermarket & Pharmacy
02.2021 - 02.2023
NorDx Phlebotomy School
High School Diploma -
Windham High School
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