Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destinee Bailey

Charlotte,NC

Summary

Detail-oriented individual with exceptional communication and time-management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives and overall safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Psychiatric Technician

Atrium Health
05.2024 - Current
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Charted on each patient daily.

Lead Sales Key Holder

Bath & Body Works
09.2021 - 05.2024
  • Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
  • Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Sales Associate

Torrid
10.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05-2025

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
12-2022

Skills

  • De-escalation techniques
  • Incident reporting
  • Emergency response
  • Therapeutic communication
  • Crisis intervention
  • Multitasking
  • Detail-orientated
  • Risk assessment
  • Calm in crisis situations

Certification

  • RQI/BLS Healthcare Provider, Atrium Health - 2024-2027
  • Nonviolent Crisis Intervention, Atrium Health - 2024-2026
  • Venipuncture, Atrium Health - 2024-2025
  • Mental Health First Aid Training - 2022-2025

Timeline

Psychiatric Technician

Atrium Health
05.2024 - Current

Lead Sales Key Holder

Bath & Body Works
09.2021 - 05.2024

Sales Associate

Torrid
10.2020 - 06.2021

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

Bachelor of Science - Psychology

University of North Carolina At Charlotte

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