Alexandria Eckols
San Antonio,TX
Summary
Alexandria Eckols seeks to provide a stellar quality of service, improve customer relations through positive interaction, and educate and provide information on goods, merchandise, and wares. Having several years of experience delivering friendly, prompt service to customers. In-depth knowledge of POS system operations as well as diligence and a willingness to learn.
Overview
7
7
years of professional experience
Work History
Server
Koi Kawa
San Antonio, TX
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Waitress
Judd's Downtown
Longview, Texas
11.2022 - Current
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Bourbon Street Seafood Kitchen
San Antonio, TX
05.2023 - 10.2023
- Provided excellent customer service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Childcare Worker
Viewpoint Fitness Daycare
Longview, Texas
08.2022 - 11.2022
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Sanitized toys and tables to maintain clean, safe environment.
- Planned and implemented engaging activities to encourage creativity and expression.
Editor
Design Hill Interiors
San Antonio, TX
08.2022 - 08.2022
- Edited and proofread the website's content
- Determined the clearest and most logical way to present information for the greatest reader comprehension.
- Recommended enhancements to articles for optimum readership.
Tutor
Independant
San Antonio, TX
01.2019 - 05.2022
- Tutoring of children within the age range of 5-15, with a specialized focus on English and Reading Comprehension
- This included building upon primary reading skills, encouraging thorough literary analysis, and increasing awareness and understanding of classical literature.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Provided private instruction to individual students to improve academic performance and prepare for academic or occupational tests.
- Created and implemented individual lesson plans based on student learning styles.
Manager
Koi Fin Poke
San Antonio, TX
01.2018 - 01.2021
- Beginning at an entry-level customer-facing position, job responsibilities included working as cashier/register, maintaining the overall cleanliness of the store, engaging with customers, and providing them with thorough knowledge of the store’s merchandise and services
- Once promoted to the Manager position, additional responsibilities included opening and closing the store, training new employees, monitoring, paying for, and unloading product shipments, as well as developing and expanding the store’s social media presence.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
St. Mary’s Catholic School
Longview, TX05.2020
Some College (No Degree) - English
Kilgore College
Kilgore, TXSome College (No Degree) - Business Accounting
Northwest Vista College
San Antonio, TXSkills
- Coordination and Teamwork
- Problem Solving
- Multitasking
- Responsible beverage service
- Food sales and promotion
- Exceptional customer service
- Guest engagement
Education and Training
true,other,Kilgore, TX,Longview, TX
Contact
Longview, TX 75604
Timeline
Server
Koi Kawa
10.2023 - Current
Server
Bourbon Street Seafood Kitchen
05.2023 - 10.2023
Waitress
Judd's Downtown
11.2022 - Current
Childcare Worker
Viewpoint Fitness Daycare
08.2022 - 11.2022
Editor
Design Hill Interiors
08.2022 - 08.2022
Tutor
Independant
01.2019 - 05.2022
Manager
Koi Fin Poke
01.2018 - 01.2021
High School Diploma -
St. Mary’s Catholic School
Some College (No Degree) - English
Kilgore College
Some College (No Degree) - Business Accounting
Northwest Vista College