Summary
Overview
Work History
Education
Skills
Additional
Timeline
Barista

Alexandria E. Truman

Grand Rapids,MI

Summary

Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

15
15
years of professional experience

Work History

Operations Manager

American Medical Response
03.2020 - Current

Responsible for leading supervisors, operations, and communications team to successfully execute their daily responsibilities in caring for the community we serve. Focusing on the overall well-being of those on our team. Ensured we maintained compliance with response time standards, following the direction and values of Global Medical Response and guidance of our Regional Director.

Clinical Education Manager

American Medical Response
09.2017 - 03.2020

Oversaw the clinical skills and educaton needs of the operation. Participated i county medical control's initiative and contributed to reporting data to ensure skill and education proficiency among field staff.

Program Coordinator

West Michigan Regional Medical Consortium
04.2016 - 09.2017

Created and maintained direct oversight of the grant funded Community Paramedic pilot program for Muskegon County. Created lesson plans for those participating in the program, to grow and maintain the necessary skills of the clinicians, while also developing relationships within the community where the program was offered.

Paramedic/EMT

Life EMS
09.2010 - 06.2016

General EMT/Paramedic responsibilities.

Clinical Support Associate

Spectrum Health Family Medicine Residency Clinic
07.2013 - 04.2016

Collaborated closely with multidisciplinary teams to provide comprehensive care for patients with complex needs. Assisted Resident Physicians with patient care, and Attending Physicians with their credentialing process and chart reviews.

Education

Bachelor of Science - Business Management

Ferris State University
01.2007

Paramedic Instructor Coordinator License - undefined

Great Lakes EMS
01.2018

Associate’s degree - Paramedicine

Baker College of Muskegon
01.2011

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee/Team advocacy
  • Fiscal responsibility
  • Professionalism
  • Relationship building

Additional

High Reliability Training and Multiple Leadership Summits

Timeline

Operations Manager

American Medical Response
03.2020 - Current

Clinical Education Manager

American Medical Response
09.2017 - 03.2020

Program Coordinator

West Michigan Regional Medical Consortium
04.2016 - 09.2017

Clinical Support Associate

Spectrum Health Family Medicine Residency Clinic
07.2013 - 04.2016

Paramedic/EMT

Life EMS
09.2010 - 06.2016

Paramedic Instructor Coordinator License - undefined

Great Lakes EMS

Associate’s degree - Paramedicine

Baker College of Muskegon

Bachelor of Science - Business Management

Ferris State University
Alexandria E. Truman