Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandria Flores

Azusa,California

Overview

14
14
years of professional experience

Work History

Call Center Supervisor

Amax Insurance
11.2016 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised 8, service representative in providing excellent customer service to callers requiring assistance for auto insurance and billing issues.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Sales Representative

Bath & Body Works
09.2022 - 01.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Seasonal Job

Lead Associate

Forever 21
06.2012 - 12.2016
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed and maintained knowledge of current sales and promotions.

After-School Tutor

Apple/CEC After School Program
05.2009 - 06.2013
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Met with parents to discuss student progress and address concerns.
  • Developed student confidence through positive reinforcement strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Education

No Degree -

Long Beach City College
Long Beach, CA

High School Diploma -

Bellflower High School
Bellflower, CA
06.2009

Skills

  • Bilingual
  • Communication
  • Team Leadership
  • Microsoft Outlook
  • Microsoft Windows
  • Customer Support
  • Critical Thinking
  • Multitasking Service Skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Bath & Body Works
09.2022 - 01.2023

Call Center Supervisor

Amax Insurance
11.2016 - Current

Lead Associate

Forever 21
06.2012 - 12.2016

After-School Tutor

Apple/CEC After School Program
05.2009 - 06.2013

No Degree -

Long Beach City College

High School Diploma -

Bellflower High School

Similar Profiles

CREATE PROFILE
Alexandria Flores