Alexandria Foxworth
Pembroke,GA
Summary
Dedicated professional with extensive experience in facility security at Allied Universal Security Services. Proven ability in crowd control and problem-solving, enhancing safety and customer satisfaction. Recognized for reliability and teamwork, consistently improving operational efficiency through effective communication and situational awareness. Committed to maintaining high standards in all tasks undertaken.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
07.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Customer Service Representative
Retail Sales
03.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cycle Counter/ Order Processor
Dorel Wearhouse
11.2020 - 04.2021
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Ensured product availability for customers by maintaining optimal stock levels across various departments.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
- Enhanced warehouse efficiency with thorough audits of stock levels and proper storage procedures.
- Promoted a safe working environment within the warehouse through compliance with health, safety, security measures while conducting cycle counts activities.
- Performed full audits each week and documented results.
- Continuously sought opportunities to improve personal knowledge and skills related to cycle counting and inventory management through professional development initiatives and self-directed learning.
General Laborer
MerchSource LLC
11.2020 - 04.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
Education
Bryan County High School
Pembroke GaSkills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Customer service
- Team leadership
- Honest and dependable
- Reliable and responsible
- Teamwork
- Problem-solving
- Time management
Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2024 - Current
Customer Service Representative
Retail Sales
03.2022 - 08.2023
Cycle Counter/ Order Processor
Dorel Wearhouse
11.2020 - 04.2021
General Laborer
MerchSource LLC
11.2020 - 04.2021
Bryan County High School