Alexandria Garcia
Odessa,TX
Summary
Resourceful, organized and client-focused team player with over. 3 years of experience leading teams in exceeding customer expectations, and overall 11 years in customer service. Always yearning to learn and teach. Reliable and hardworking employee, who works autonomously or in teams to serve guests successfully each shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
Work History
Receptionist
IHG Hotels & Resorts
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed guest accordingly.
Bar Keeper
Makers and Finder
03.2023 - 09.2024
- Greeted customers and provided excellent customer service
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Provided drink suggestions to customers based on their preferences
- Processed payments accurately and efficiently with POS system
- Stocked ice bins and coolers as needed throughout shift
- Monitored guests’ alcohol consumption levels to prevent over-intoxication or underage drinking
- Resolved customer complaints in a professional manner
- Performed opening and closing duties including restocking supplies
- Checked identification cards for proof of age prior to serving alcohol beverages
- Took orders from customers accurately and in a timely manner
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Served food and beverages to patrons and immediately remedied issues with orders
Cafe Manager
Alfred Coffee
05.2021 - 03.2023
- Developed and implemented customer service policies and procedures for cafe staff
- Created and maintained detailed records of all inventory, sales, customers, orders
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had
- Recruited, trained, managed and evaluated cafe staff performance
- Ensured all work areas were kept clean and hygienic according to health regulations
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs
- Monitored food quality regularly to ensure it was up to required standards
- Ordered supplies needed for daily operations in a timely manner within budget constraints
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies
- Delegated work to staff, setting priorities and goals
- Covered any position needed on the floor
- Issued job performance feedback
Assistant Manager
Alfred Coffee
12.2019 - 05.2021
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Trained many new hires to deliver outstanding customer service
- Greeted customers and responded to informational requests
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Maintained cleanliness and presentation of stock room and production floor
- Fulfilled any ordering needed to maintain inventory
- Handling any issues with customers or vendors
Shift Lead
Alfred Coffee
11.2017 - 12.2020
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Upheld company standards and compliance requirements for operations and cleanliness
- Coached and trained new hires
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests
- Assisted general manager with operations game plan and company initiatives implementation
Barista
Sunrise Coffee
01.2017 - 10.2017
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Weighed, ground and packed coffee per customer orders
- Created complex, hand-crafted beverages based upon customer preferences
- Addressed and resolved customer concerns to maintain brand loyalty
- Checked temperatures of freezers, refrigerators and heating equipment
Barista
Sambalatte
12.2014 - 01.2017
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Merchandised display cases and promoted prepared foods
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Weighed, ground and packed coffee per customer orders
- Created complex, hand-crafted beverages based upon customer preferences
- Addressed and resolved customer concerns to maintain brand loyalty
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2013
Skills
- Foodservice
- Hiring and training
- Staff management
- Employee development
- Issue and conflict resolution
- Organizational skills
- Friendly, positive attitude
- Customer Service
- Menu Memorization
- Health Codes Compliance
- Beverage Preparation
- Food Running
- Point of Sale Systems
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Professional appearance
- Patience and tolerance
- Initiative-taking
- Reservation management
Timeline
Receptionist
IHG Hotels & Resorts
10.2024 - Current
Bar Keeper
Makers and Finder
03.2023 - 09.2024
Cafe Manager
Alfred Coffee
05.2021 - 03.2023
Assistant Manager
Alfred Coffee
12.2019 - 05.2021
Shift Lead
Alfred Coffee
11.2017 - 12.2020
Barista
Sunrise Coffee
01.2017 - 10.2017
Barista
Sambalatte
12.2014 - 01.2017
High School Diploma -
Las Vegas High School