Alexandria Garza
Cactus Flower Cafe
Pensacola
1
Language
9
years of professional experience
Service-oriented hospitality professional with 10+ years of experience in customer-facing roles and a genuine passion for guest service, helping others, and creating positive guest experiences. Skilled in building rapport with customers, actively listening to their needs, and communicating with professionalism and warmth. Proven ability to remain calm and attentive in fast-paced, high-pressure environments while effectively managing multiple priorities. Reliable, personable, and team-oriented, with a strong commitment to delivering friendly, efficient, and responsive service.
Work History
Server
5 Months- Managed multiple tables efficiently, prioritizing tasks to optimize service delivery during peak hours.
- Increased sales significantly by upselling higher-end products to customers.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Litigation Assistant
1 Year 6 Months- Primary point of contact for CPAP/BiPAP Mass Torts clients, providing clear, empathetic updates under attorney supervision.
- Reviewed, organized, and summarized medical records to support MDL compliance and case evaluation.
Server
5 Months- Delivered attentive, efficient service in a fast-paced environment while maintaining order accuracy.
- Utilized Toast POS for order entry, payment processing, and guest checks.
- Managed large parties and high guest volume with professionalism and efficiency.
Server/ Bartender
3 Years 3 Months- Provided high-volume bar and table service while building strong guest relationships.
- Crafted specialty cocktails, managed inventory, and coordinated with kitchen staff.
- Increased sales through menu recommendations, upselling, and personalized service.
Booking Agent
1 Year 2 Months- Created and confirmed reservations for charters and water sport rentals.
- Handled cancellations and refunds with empathy and professionalism.
- Prepared customer waivers, invoices, and processed payments.
Server/Banquet Server
1 Year 7 Months- Supported private events of 150+ guests, ensuring adherence to service standards.
- Coordinated with team members to deliver seamless event execution.
- Awarded Employee of the Month for exceptional customer service.
Shift Leader
4 Months- Trained and supervised employees, delegated tasks, and resolved customer concerns.
- Managed shift operations, scheduling, and policy compliance.
Education
Coursework towards A.A. - History
Skills
Multitasking
Point of Sale: Toast
Aloha
Micros.
Conflict resolution & De-escalation
Time management
Articulate menu presentation
Guest relations & interpersonal communication
LANGUAGES
Spanish Conversational
Timeline
Server
Cactus Flower Cafe
03.2026 - 08.2026Read More
Litigation Assistant
Levin Papantonio Law Firm
09.2024 - 03.2026Read More
Server
Juan's Flying Burrito
04.2024 - 09.2024Read More
Server/ Bartender
Ozone Pizza Pub
09.2020 - 12.2023Read More
Booking Agent
Caribe Marina
07.2019 - 09.2020Read More
Server/Banquet Server
Courtyard by Marriott
11.2017 - 06.2019Read More
Shift Leader
Orange Leaf
06.2017 - 10.2017Read More
Pensacola State College
Coursework towards A.A. from History
Read More