Alexandria Goins
Lansing
Summary
Dynamic retail professional with a proven track record at TJX Companies, enhancing customer experiences and streamlining operations. Expert in payment processing and possesses excellent communication skills, ensuring customer satisfaction and loyalty. Demonstrated ability to lead teams and improve processes, contributing to increased efficiency and productivity.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJX Companies
11.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Bath and Body Works, Limited Brands
05.2022 - 11.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Men's Coordinator
TJX Companies
06.2022 - 01.2023
- Gathered and organized materials to support operations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Front End Retail Cashier
Home Depot
04.2021 - 02.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Backroom Coordinator
TJX Companies
01.2021 - 06.2021
- Maintained inventory for back-office supplies, computers and work-stations.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Followed proper procedures for item receipt, storage and inventory control.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
Customer Experience Coordinator
TJX Companies
07.2020 - 01.2021
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
Sales Associate
TJX Companies
11.2019 - 07.2020
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associates in Criminal Justice - Criminal Justice
Lansing Community College
Lansing, MI01-2026
High School Diploma -
Waverly High School
Lansing, MI05-2020
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Product guidance
- Payment processing
- Upselling and cross selling
- Complex Problem-solving
- Verbal and written communication
- Excellent people skills
- Fitting room maintenance
- Excellent communication skills
- Point of sale operation
Timeline
Sales Associate
TJX Companies
11.2024 - Current
Men's Coordinator
TJX Companies
06.2022 - 01.2023
Supervisor
Bath and Body Works, Limited Brands
05.2022 - 11.2024
Front End Retail Cashier
Home Depot
04.2021 - 02.2022
Backroom Coordinator
TJX Companies
01.2021 - 06.2021
Customer Experience Coordinator
TJX Companies
07.2020 - 01.2021
Sales Associate
TJX Companies
11.2019 - 07.2020
Associates in Criminal Justice - Criminal Justice
Lansing Community College
High School Diploma -
Waverly High School