Alexandria Hall
Assistance
Las Vegas
1
Language
1
Certification
17
years of professional experience
Compassionate, dependable, and customer professional with experience caring for family members with chronic medical conditions and disabilities while building a successful career in customer service and support. Dedicated to helping others maintain their independence, dignity, and quality of life through compassionate care. Known for excellent communication, reliability, attention to safety, and the ability to remain calm under pressure.
Work History
Senior Expert , Enterprise Support
5 Months- Self motivated, with a strong sense of personal responsibility.
- Worked effectively in fast paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled consistent emails for daily tasks and provided professional customer service.
Family Caregiver
16 Years 7 Months- Provided ongoing care and companionship for my grandmother while she managed diabetes and fought a bacterial infection.
- Assist with meal preparation, medication reminders, and maintaining a healthy routine.
- Support my mother, who is 100% disabled, by assisting with transportation, errands, household tasks, and daily needs.
- Maintained a safe, clean, and organized home environment.
POS Support Representative
9 Months- Resolved customer inquiries through effective communication and problem solving techniques.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Assisted clients in navigating payment processing systems to ensure smooth transactions.
- Trained new support representatives on company policies and best practices for customer service.
- Analyzed client feedback to enhance support processes and improve overall user experience.
Pipeline Operator
4 Years 6 Months- Operated and monitored fuel pipeline systems to ensure safe and efficient fuel transfer.
- Conducted regular inspections of equipment and infrastructure to maintain operational integrity.
- Coordinated with team members to troubleshoot and resolve operational issues promptly.
- Implemented safety protocols to minimize risks associated with fuel handling and transportation.
- Trained new operators on equipment usage, safety procedures, and emergency response measures.
Air Cargo Agent
2 Years 1 Month- Coordinated cargo loading and unloading processes to ensure timely aircraft departures.
- Streamlined documentation procedures, enhancing accuracy of shipping records and compliance with regulations.
- Trained new team members on safety protocols and operational procedures for efficient cargo handling.
- Supervised ground crew activities, ensuring adherence to quality standards and operational guidelines.
Lifeguard
9 Months- Monitored pool area to ensure safety compliance and prevent accidents.
- Administered first aid and CPR in emergency situations, demonstrating quick response skills.
- Educated patrons on pool rules and safety procedures, enhancing overall awareness.
- Conducted regular inspections of pool facilities, ensuring cleanliness and operational readiness.
- Successfully responded to 4 water rescues and 3 CPR emergency responses.
- Maintained a calm and professional demeanor during emergency situations.
Education
Associate of Applied Science - Cyber Security
Skills
Customer relations
Dependable and responsible
Daily living assistance
Multitasking and organization
Basic housekeeping
Patient companionship
First aid and safety
Respectful and compassionate
Personal care
Active listening
Problem resolution
Data entry
Certification
- First Aid/CPR Certified - 2014 -2016
Languages
English
Native or Bilingual
Timeline
Senior Expert , Enterprise Support
T-Mobile
03.2026 - CurrentRead More
POS Support Representative
Shift4 Payments
06.2025 - 03.2026Read More
Pipeline Operator
Swissport Fueling
06.2021 - 12.2025Read More
Air Cargo Agent
Worldwide Flight Services
05.2019 - 06.2021Read More
Lifeguard
Oasis Pool
05.2014 - 02.2015Read More
Family Caregiver
Assistance
01.2010 - CurrentRead More
College of Southenr Nevada
Associate of Applied Science from Cyber Security
Read More