Daniel Juarez
Las Vegas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Senior Expert, Government Support
T-Mobile
03.2025 - Current
- Managed relationships with federal, state, and local government stakeholders to support business objectives.
- Monitored legislative and regulatory developments impacting telecommunications and public sector initiatives.
- Advised internal teams on government policy, compliance, and regulatory matters.
- Developed advocacy strategies and represented T Mobile in meetings with government agencies, elected officials, and industry organizations.
- Prepared policy analyses, executive briefings, and recommendations for senior leadership.
- Identified legislative and regulatory risks and opportunities to support company growth and public sector engagement.
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Government Support Expert
T-Mobile
08.2024 - 02.2025
- I actively support Government customers, ensuring their day-to-day needs are met while maintaining strong relationships across cross-functional teams to facilitate solutions and drive sales.
- I help manage account billing and reporting needs, ensuring accuracy and alignment with contractual obligations.
- I adapt to the unique needs of the assigned customer base, tailoring support strategies to foster strong, lasting partnerships.
- I have been recognized for outstanding team and community support, earning top-tier bonuses for consistently exceeding performance goals.
- I have seamlessly integrated with the community, building strong, effective relationships and providing tailored support to foster loyalty and trust.
- I have familiarized myself with various account bases, allowing for personalized solutions that align with each customer’s unique needs and goals.
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Business Technical Expert
T-Mobile
Las Vegas
07.2022 - 08.2024
- Educated customers and colleagues on technical issues with precision and expertise.
- Familiarized with various operating systems, including Windows, iOS, and Android.
- Delivered exceptional customer service, ensuring a superior customer experience.
- Met or exceeded monthly performance metrics.
- Efficiently multitasked to handle multiple responsibilities simultaneously.
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Retail Sales Consultant
AT&T
Las Vegas
12.2021 - 07.2022
- Greeted customers with a friendly and welcoming demeanor, creating a positive first impression.
- Conducted thorough needs assessments through qualifying questions to recommend tailored products and services.
- Consistently met and exceeded sales quotas, demonstrating strong sales acumen and customer persuasion skills.
- Provided expert assistance in troubleshooting devices, enhancing customer satisfaction.
- Addressed and resolved customers' billing concerns with efficiency and professionalism.
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Sales Representative
T-Mobile
Las Vegas NV
12.2017 - 12.2019
- Delivered outstanding customer satisfaction through the following essential tasks:
- Greeted customers warmly upon entry, ensuring a positive first impression.
- Conducted thorough needs assessments to provide tailored product recommendations, ensuring each sale was right for the customer ("Right Fitting").
- Consistently met and exceeded sales quotas and goals, demonstrating exceptional sales performance.
- Utilized excellent interpersonal skills to build rapport and maintain customer relationships.
- Merchandised goods in accordance with promotions and specials, enhancing product visibility and driving sales.
- Achievements:
- Awarded Top Salesperson in the company for outstanding sales performance.
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Education
Associate of Science - Cyber Security
Univeristy Of Phoenix
Phoenix, AZ12-2026
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Management collaboration
- Team collaboration
- Knowledge sharing
- Coaching and mentoring
- Business reporting
- Problem-solving
- Relationship building
- Data analysis
Languages
Spanish
Native or Bilingual
Timeline
Senior Expert, Government Support
T-Mobile
03.2025 - Current
Government Support Expert
T-Mobile
08.2024 - 02.2025
Business Technical Expert
T-Mobile
07.2022 - 08.2024
Retail Sales Consultant
AT&T
12.2021 - 07.2022
Sales Representative
T-Mobile
12.2017 - 12.2019
Associate of Science - Cyber Security
Univeristy Of Phoenix