Alexandria Harland
Dynamic server with extensive experience at Dakota Jazz Club, recognized for delivering exceptional guest experiences and fostering engaging relationships. Highly organized and efficient while remaining warm and taking care of guests with genuine hospitality. Proven ability to adapt in varied environments while ensuring guest satisfaction.
Work History
Server
5 Years• Hosted guests table-side in the unique and very well known high volume music venue. Managed and performed standard service practices while operating calmly and efficiently with pride.
• Happily met each table where they were and individualized each experience to make the most of their special night out, whether it was more hands off service, formal, or leaning into the energy and fun of a more lively or relaxed show.
• Spaced large sections and took pride in the organization and aesthetic aspects of my polished table settings.
• Guided newcomers with genuine welcoming energy and shared excitement for the performance.
Server/Bartender
5 Months• Completed extensive Blue Plate server/bartender training, leading to a vast knowledge of the menu and ingredients in each dish, including allergens and special diet concerns.
• Fine-tuned Expo skills, properly and effectively maintaining positive dialogue between FOH and BOH to ensure high standard of quality for guests.
• Followed very thorough sidework duties after leaving the floor each shift including stocking, supporting co-workers, and deep-cleaning as needed.
• Interacted with and developed friendly relationships with regulars.
Server
6 Months• Worked efficiently in large sections to ensure a high level of guest satisfaction.
• Learned and used handheld Toast device and system.
• Served craft cocktails and food in high volume patio setting.
• Worked during live music performances each week, selling tickets to event and maintaining excellent service to tables during entertainment.
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific dietary needs.
Banquet Server
4 Months• Served plated 3-5 course dinners for weddings, corporate events, and special tasting appointments for potential clients.
• Passionately described menu items, and appropriately identified wine pairings.
• Maintained clean and presentable tables with spotless glassware, silverware, decor and linens.
• Prepared for large parties and reservations, anticipating planning and staffing needs.