Sierra Mowry
Baltimore,MD
Summary
Professional with 10+ years in food service, retail management, education support, sales, and customer service. Strong leadership capabilities highlighted by effective training and a rapid promotion trajectory. Quick to adapt in high-pressure environments, driving results and enhancing team performance.
Overview
13
13
years of professional experience
Work History
Server / Trainer
EC Diner
09.2021 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Trained and onboarded the majority of new hires on service standards and workflow
- Maintained professionalism and accuracy during peak service hours
- Worked collaboratively with team members to ensure smooth operations
Phone Representative
Meridian Financial
01.2021 - 01.2022
- Assisted clients with financial products and account-related inquiries
- Maintained confidentiality and accuracy when handling sensitive information
- Provided professional customer support in a regulated environment
Door-to-Door Sales Representative
American Custom Contractors
01.2021 - 01.2021
- Conducted door-to-door consultations with homeowners regarding roofing services
- Explained inspection results, pricing, and next steps clearly and professionally
- Selected to assist in training new hires due to strong communication skills
Door-to-Door Sales Representative
Inspire Energy
01.2020 - 01.2021
- Promoted clean energy suppliers through direct customer engagement
- Generated leads by canvassing neighborhoods 5-6 hours daily
- Developed resilience and persuasion skills in a commission-based role
Additional Assistant
Arbutus Middle School
01.2017 - 01.2020
- Supported students with behavioral challenges and special learning needs
- Assisted in implementing lEP accommodations
- Maintained a structured, safe classroom environment
- Collaborated with teachers and staff to support student success
Retail Associate → Manager
Eddie Bauer
01.2017 - 01.2019
- Promoted to management within 1.5 months with no prior retail experience
- Supervised staff, delegated tasks, and supported daily operations
- Managed scheduling and resolved customer service issues
- Oversaw the credit card department after transfer to Kansas location
Line Cook
Sorrento of Arbutus
01.2013 - 01.2019
- Promoted to management within 1.5 months with no prior retail experience
- Supervised staff, delegated tasks, and supported daily operations
- Managed scheduling and resolved customer service issues
- Oversaw the credit card department after transfer to Kansas location
Receptionist
Dental Office
01.2016 - 01.2017
- Managed front desk operations including scheduling and phones
- Maintained patient confidentiality and professional communication
- Handled multitasking in a clinical environment
Landscaper
Landscaping & Seal Coating
01.2014 - 01.2015
- Completed physically demanding outdoor labor in varying conditions
- Followed safety procedures and quality standards
Education
High School Diploma - undefined
Some College Coursework
CCBC
Skills
Customer Service & Team Support: 10 years in fast-paced restaurants, retail, and financial settings delivering professional, high-quality service
Leadership & Training: Promoted to manager at Eddie Bauer in 15 months; trained majority of new hires at EC Diner and roofing sales
Problem-Solving & Adaptability: Able to step into multiple roles at Sorrento of Arbutus, Domino's, and other positions; resolves challenges efficiently
Sales & Communication: Door-to-door sales experience at Inspire and roofing; skilled in persuasion, customer engagement, and relationship-building
Educational Support: Worked at Arbutus Middle School assisting students with lEP accommodations and behavioral needs; collaborative with teachers and staff
Operational Skills: Experienced in scheduling, POS systems, prep and food service, and office administration; consistently reliable; organized
NOTABLE ACHIEVEMENTS
Rapid promotion to management; trusted trainer across multiple roles.
Timeline
Server / Trainer
EC Diner
09.2021 - Current
Phone Representative
Meridian Financial
01.2021 - 01.2022
Door-to-Door Sales Representative
American Custom Contractors
01.2021 - 01.2021
Door-to-Door Sales Representative
Inspire Energy
01.2020 - 01.2021
Additional Assistant
Arbutus Middle School
01.2017 - 01.2020
Retail Associate → Manager
Eddie Bauer
01.2017 - 01.2019
Receptionist
Dental Office
01.2016 - 01.2017
Landscaper
Landscaping & Seal Coating
01.2014 - 01.2015
Line Cook
Sorrento of Arbutus
01.2013 - 01.2019
High School Diploma - undefined
Some College Coursework
CCBC