Summary
Overview
Work History
Education
Skills
Timeline
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Hassan Ussutteri

Van Alstyne,TX

Summary

Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

IQor
08.2023 - 11.2024
  • Resolved customer inquiries using CRM systems to enhance satisfaction and retention.
  • Collaborated with team members to streamline communication processes, improving response times.
  • Managed escalated issues, employing problem-solving skills to ensure timely resolutions.

Quality Control Technician

IHerb
09.2023 - 12.2023
  • Implemented corrective actions for non-conforming materials, enhancing overall product quality.
  • Collaborated with production teams to identify and resolve quality issues promptly.
  • Performed routine testing using specialized equipment to verify product specifications.
  • Maintained accurate records of inspection results and quality metrics for reporting purposes.
  • Conducted regular inspections of products to ensure compliance with quality standards.

Plumbing Apprentice

A1 Plumbing and HVAC
05.2021 - 07.2022
  • Assisted in installation and repair of plumbing systems, ensuring adherence to safety standards.
  • Collaborated with senior plumbers to troubleshoot complex issues, enhancing problem-solving skills.
  • Maintained tools and equipment, promoting operational efficiency and safety compliance.
  • Supported routine maintenance checks on plumbing systems, contributing to system reliability and performance.

Customer Service Support

Synapse X
02.2020 - 06.2021
  • Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
  • Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
  • Developed and maintained strong relationships to deliver exceptional customer service support.
  • Offered administrative and customer service support to customers.
  • Enhanced company reputation by providing exceptional customer service and support throughout the entire sales process.

Education

High School Diploma -

PennFoster Online
01.2023

Skills

  • Exceptional Customer Service Skills: Delivered outstanding support in high-volume call centers and remote settings, addressing inquiries and enhancing user experience

  • Strong Verbal and Written Communication: Effectively communicated with customers and collaborated with teams across diverse roles

  • Proven Problem-Solving Abilities Clive: Resolved customer issues and tackled technical challenges efficiently in multiple positions

  • Effective Team Collaboration: Worked cohesively with teams in warehouse operations and plumbing projects to meet goals

  • High Adaptability to Changing Environments: Thrived in varied industries and roles, from customer service to manual labor

  • Rapid Learning and Skill Acquisition: Quickly mastered new tasks, as demonstrated in plumbing apprenticeship and customer support roles

  • Meticulous Attention to Detail: Ensured accuracy in documentation, order fulfillment, and task execution

  • Flexibility with Scheduling: Adapted to flexible hours, including nights, weekends, and holidays, to meet operational demands

Timeline

Quality Control Technician

IHerb
09.2023 - 12.2023

Brand Ambassador

IQor
08.2023 - 11.2024

Plumbing Apprentice

A1 Plumbing and HVAC
05.2021 - 07.2022

Customer Service Support

Synapse X
02.2020 - 06.2021

High School Diploma -

PennFoster Online

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Hassan Ussutteri