- Avid Reader
- Working with my hands and fixing things
- Music
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Alexandria Harter
Erie
Summary
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Shop Manager (Automotive)
Walmart
Kansas
09.2023 - Current
- Do oil changes on customer vehicles, take tires off of rims and replace them with new tires, patch/plug tires that can be repaired.
- Perform basic cleaning duties to ensure the shop is clean at all times.
- Manage the auto shop and 8 employees.
- Stock freight, keep track of all inventory for shop supplies, automotive department, hardware department, and paint department.
- Greet customers with excellent customer service to get their vehicles worked on.
IHD Tech Support Specialist/Customer Service Rep/MRA Claims Specialist
TTEC
Kansas
12.2021 - 08.2023
- Answer phone calls and help customers efficiently with their technical issues.
- Walk customers through registering or logging in online.
- Walk customers through troubleshooting and ask questions to narrow down the issue and find the root cause.
- Update customer information, get customer accounts out of lockout, revoke customer accounts when needed, do basic password resets, and primary website navigation or troubleshooting.
- Use my own personal knowledge regarding computers/mobile devices and help inform customers on how to use their devices.
- Explain health insurance policies and answer questions regarding those policies for customers.
- Do data entry work in Excel by comparing banking transactions to customer claims to ensure all transactions are accounted for.
- Create additional claims for missing bank transactions.
Chat Representative
Kelly Services
Colorado
05.2020 - 09.2020
- Provided excellent customer service for customers.
- Assisted with technological troubleshooting for iPhones, iPods, and iPads.
- Escalated cases when needed.
- Multi-tasked multiple chats every shift worked.
- Always practiced customer privacy when accessing sensitive customer information.
- Provided fast, efficient, and excellent support.
Cake Decorator
Dillons
Kansas
08.2019 - 10.2019
- Decorate baked goods, such as cakes or pastries.
- Decorate cakes and cupcakes for the everyday cake display case.
- Take orders for custom cakes and cupcakes.
- Decorate the custom cake and cupcake orders.
- Greet customers.
- Restock the cake case with cakes, pies, cake rolls, cake pops, cheesecakes, $5 cakes, and pre-made cakes.
- Markdown items from the cake case and put them on the clearance cart.
Retail Merchandiser
Hallmark
Kansas
03.2019 - 06.2019
- Plan commercial displays to entice and appeal to customers.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Assemble displays or display components from given displays sent from the company.
- Stock greeting cards, wrapping paper, bows, gift bags, and tissue paper.
- Stock the main shelves in the aisles and also the rotating card displays around the store.
- Use handheld to check in stock from the truck.
Juvenile Intake Worker
McPherson County Community Corrections
Kansas
02.2019 - 06.2019
- Be on-call from 6 pm to 6 am every weekday and 24 hours a day one weekend a month.
- Use computers for inputting juvenile record information.
- Work with law enforcement for case information.
- Have the juvenile fill out paperwork.
- Locate a parent/guardian or juvenile detention center for juveniles to go with.
- Make copies, send faxes, contact DCF when needed, and contact County Attorney when required.
Cashier/Front End
Freddy's Frozen Custard
Kansas
05.2018 - 12.2018
- Take customer orders.
- Take customer payments.
- Make custard orders.
- Take drive-thru orders.
- Stock the condiment station and soda machine.
- Clean the lobby's trash, tables, chairs, floors, and windows.
- Greet Customers.
Pharmaceutical Assistant
Pfizer
Kansas
10.2017 - 04.2018
- Work 12-hour shifts on a pack line.
- Do computer training work.
- Check-in orders; drugs, packing materials, and labels.
- Operate a pallet jack to bring the correct drugs and materials.
- Work multiple positions on the pack line including labeling, boxing, wrapping, packaging, and palleting.
- Worked on other pack lines when ours was down.
Shift Manager
Pizza Hut
Kansas
05.2014 - 07.2017
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Resolve customer complaints regarding food service.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
- Present bills and accept payments.
- Perform food preparation and serving duties, such as chopping vegetables, preparing the dough, and delivering customer orders.
- Close the store making sure to shut down equipment, clean dishes and equipment, throw out the leftover dough, cash counts, close delivery drivers, input cash information into the computer, shut down the computer system, and lock the doors.
Education
High School Diploma -
McPherson High School
Kansas05-2012
Associate of Science - Chemistry
Labette Community College
Parsons09-2028
Skills
- Production and Processing
- Active Listening
- Mathematics (Algebra, Geometry, Calculus
- Critical and Logical Thinking
- Time Management
- Technical Support/Troubleshooting- 15 years both professional and personal
- Complex Problem Solving
- Writing
- Computers and Electronics- Windows, Apple, Android, Xbox, Nintendo, Oculus
- Communications and Media- Chat, Email, Social Media
- Typing 60WPM
- Organization
- Very Quick Learner
- Creative
- Inventory Specialist
- Motivated
- Excellent Attention to Detail
- Mechanically Inclined
- Multitasker
- Customer service
- Employee management
- Invoicing
- Employee scheduling
- Sales promotions
- Staff recruitment
- Budgeting and finance
- Training management
- Quality assurance
- Data management
Certification
- What is Data Science Certificate - August 05, 2019
- Bookkeeping Basics - November 21, 2021
- Assets in Accounting - December 9, 2021
- Liabilities and Equity in Accounting - April 14, 2022
- Introduction to Docker: Build Your Own Portfolio Site - October 26, 2022
- Command Line Basics in Linux - October 26, 2022
- Technical Support Fundamentals - January 9, 2023
- Linux: I/O Redirection for DevOps - January 9, 2023
Interests
Timeline
Automotive Shop Manager (Automotive)
Walmart
09.2023 - Current
IHD Tech Support Specialist/Customer Service Rep/MRA Claims Specialist
TTEC
12.2021 - 08.2023
Chat Representative
Kelly Services
05.2020 - 09.2020
Cake Decorator
Dillons
08.2019 - 10.2019
Retail Merchandiser
Hallmark
03.2019 - 06.2019
Juvenile Intake Worker
McPherson County Community Corrections
02.2019 - 06.2019
Cashier/Front End
Freddy's Frozen Custard
05.2018 - 12.2018
Pharmaceutical Assistant
Pfizer
10.2017 - 04.2018
Shift Manager
Pizza Hut
05.2014 - 07.2017
High School Diploma -
McPherson High School
Associate of Science - Chemistry
Labette Community College