Alexandria Hilliard
Tyler,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeper
Mother Francis Hospital
Tyler, TX
10.2017 - 02.2019
- Making mother Francis a cleaner environment for sick people!
Pressure bell
Remedy Intelligent Staffing
Tyler, TX
03.2016 - 08.2016
- Assembly line
Call Center Representative
Suddenly Link
Tyler, TX
01.2014 - 01.2016
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume call operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with team members to enhance workflow processes and improve response times.
- Conducted training sessions for new hires on company protocols and customer interaction techniques.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Teacher
Tyler day nursery
Dallas, TX
06.2015 - 12.2015
- Teaching 2 year old
Teachers Aid
Champagne Inc
Lindale, TX
01.2015 - 10.2015
- Teaching disabled people living.
Overnight Stocker
SAMs club
Tyler, TX
09.2013 - 12.2013
- Responsibilities Replace the items in the store and organize it.
- Accomplishments Work fast to be done before it was time to get off.
- Skills Used Picking up heavy boxes.
Prep/customer service
Subway
Tyler, TX
05.2013 - 07.2013
- Responsibilities Make sandwiches, clean, and make customers happy.
- Accomplishments Keeping a smile on my face.
- Skills Used How to organize and work the cash register.
Education
HSD - Basics
Van High School
Tyler, TX01.2013
Skills
- Assisted in maintaining cleanliness and organization of workspaces Supported team members in achieving a tidy environment Contributed to overall sanitation efforts by performing routine cleaning tasks
- Optimized scheduling and prioritization of tasks to enhance productivity
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided support during checkout Maintained accurate cash drawer and balanced register at end of shifts
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Certification
- First Aid
- CPR
- Food Handler
Timeline
Housekeeper
Mother Francis Hospital
10.2017 - 02.2019
Pressure bell
Remedy Intelligent Staffing
03.2016 - 08.2016
Teacher
Tyler day nursery
06.2015 - 12.2015
Teachers Aid
Champagne Inc
01.2015 - 10.2015
Call Center Representative
Suddenly Link
01.2014 - 01.2016
Overnight Stocker
SAMs club
09.2013 - 12.2013
Prep/customer service
Subway
05.2013 - 07.2013
HSD - Basics
Van High School