Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Hykes

Harrisburg,PA

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at Derry Auto & Tire. Proven ability to maintain confidentiality while managing sensitive information and delivering exceptional communication. Adept at multitasking and organization, ensuring efficient operations and fostering positive client relationships. Skilled in data entry and maintaining accurate records.

Overview

10
10
years of professional experience

Work History

Secretary

Derry Auto & Tire
04.2024 - 04.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Server

Waffle House
12.2022 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Pilot Flying J Travel Center
05.2019 - 11.2019
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Giant Food Stores
06.2016 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/stocker

Risser Marvel Farm Market
10.2015 - 07.2017
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

The Pennsylvania Cyber Charter School
652 Midland Avenue Midland, PA 15059
06.2018

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Timeline

Secretary

Derry Auto & Tire
04.2024 - 04.2025

Server

Waffle House
12.2022 - 11.2024

Cashier

Pilot Flying J Travel Center
05.2019 - 11.2019

Cashier

Giant Food Stores
06.2016 - 03.2019

Cashier/stocker

Risser Marvel Farm Market
10.2015 - 07.2017

The Pennsylvania Cyber Charter School

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Alexandria Hykes