Felicia Fisher
Harrisburg,PA
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomist
UPMC Urology
09.2024 - Current
- Ensured compliance with regulatory standards, promoting a safe environment for patients and staff alike.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collaborated with medical staff to coordinate efficient patient flow within urology department.
- Orderd and stocked phlebotomy Lab with appropriate supplies.
Hair Stylist
Self Employed
09.2010 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Phlebotomist
Milton S Hershey Medical Center
05.2022 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Education
Phlebotomy Certification -
Harrisburg Area Community College
Harrisburg, PA03.2022
Cosmetology Teachers License - Cosmetology Education
Empire Beauty School - Harrisburg, PA
03.1999
Skills
- Patient Care
- Pediatric phlebotomy
- Communication abilities
- Syringe method
- Geriatric phlebotomy
- Medical Records Management
- Time Management
- Quick Learner
- Sanitation Practices
- Order of draw
- Specimen handling
Certification
NHA National Healthcare Certification
Timeline
Phlebotomist
UPMC Urology
09.2024 - Current
Phlebotomist
Milton S Hershey Medical Center
05.2022 - 12.2023
Hair Stylist
Self Employed
09.2010 - Current
Cosmetology Teachers License - Cosmetology Education
Empire Beauty School - Harrisburg, PA
Phlebotomy Certification -
Harrisburg Area Community College