Alexandria Kirk
Lake Ozark,MO
Summary
Dynamic sales professional with a proven track record at Moore Water and Air, excelling in customer relations and sales strategy development. Recognized for enhancing client satisfaction and driving revenue growth through effective upselling techniques. Adept at building relationships and delivering exceptional service, with strong expertise in CRM software and problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Representative
Moore Water and Air
07.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- In-home consultations
- Product demonstration
- CRM Software proficiency.
- Work promotional events
- Outside sales, travel
- On-call schedule
- Sales negotiations
- Fill out contracts
- Perform credit checks/applications
- Maintain a great relationship with customers
- Be a problem solver
- Be a sharp, enthusiastic, expert in my field of knowledge in products as well as the science behind it.
Starbucks Manager
Starbucks
08.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Co-Owner
The Licorice Guy
07.2016 - 01.2021
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Traveled a route of 19 states doing events
- Developed Branding
- Acquire, train, and book new franchisees
- Developed online sales
- Online and in-person marketing
- Grew the company from the ground up into a multi-million dollar business before my divorce from other owner in 2023
Education
Elkhart Memorial High School
Elkhart, IndianaSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales strategy development
- Sales closing
Timeline
Sales Representative
Moore Water and Air
07.2024 - Current
Starbucks Manager
Starbucks
08.2021 - 05.2022
Co-Owner
The Licorice Guy
07.2016 - 01.2021
Elkhart Memorial High School
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