Alexandria Knasin
Simi Valley,California
Summary
Passionate about animals and committed to delivering exceptional service to clients. Consistently providing value-added support to every guest. Friendly and upbeat demeanor, efficiently handling high-volume demands while staying attuned to client and business needs. Coordinating balanced schedules and seamlessly managing administrative, sales, and operations support to enhance overall operations for optimal efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
VCA Camino Animal Hospital
05.2021 - Current
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled patient requests about illnesses and medication with efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Grooming salon receptionist
Fur Grooming
04.2018 - 04.2021
- Maintained salon efficiency by handling administrative and financial tasks such as updating client records and vaccination records
- Coordinated & confirmed appointments for groomer's and bather's
- Maintained thorough documentation of payments while ensuring cash security.
- Consistently delivered outstanding client service with a focus on creating positive experiences.
- Kept reception area clean, stocked, and presentable for all guests
- Facilitated smooth schedule by sending out reminder notifications for appointments and balancing grooming schedules to avoid overbooking
- Maximized satisfaction by helping customers identify best-fit stylist for personal needs
- Handled guest check-ins, check-outs and payment of customers
- Kept high levels of service quality by coordinating effective schedules and delegating assignments based on worker expertise
Professional Dog Groomer
Indiana Bones Temple of Groom
01.2017 - 04.2018
- Provided thorough cleaning for dogs and cats to eradicate common parasites.
- Brushed and removed undercoat shed for double-coated dogs
- Performed precise removal of hair from sensitive regions.
- Expressed anal glands on canines
- Worked calmly with dogs and cats demonstrating fear and anxiety
- Styled and trimmed special cuts for individual breeds
- Maintained comfortable, clean and sanitized animal quarters
- Promoted positive behaviors through training and corrective techniques
Professional Dog Groomer
Petco
02.2014 - 06.2017
- Ensured cleanliness by effectively eliminating contaminants from dogs and cats.
- Expressed anal glands on canines
- Brushed and removed undercoat shed for double-coated dogs
- Removed hair from inside ears, around genitals and from between paw pads
- Promoted physical and mental health of each animal with regular contact and exercise
- Groomed animals regularly, including washing, brushing and trimming coats
- Updated records with information such as weights, behaviors and food intake
Education
Professional Dog Groomer -
Petco
moorpark, CA06.2017
High School Diploma -
Apollo High School
Simi Valley, CA05.2009
Skills
- Front desk management
- Guest relations
- Schedule coordination
- Task prioritization
- Complaint resolution
- Computer proficiency
- Professional telephone demeanor
Timeline
Customer Service Representative
VCA Camino Animal Hospital
05.2021 - Current
Grooming salon receptionist
Fur Grooming
04.2018 - 04.2021
Professional Dog Groomer
Indiana Bones Temple of Groom
01.2017 - 04.2018
Professional Dog Groomer
Petco
02.2014 - 06.2017
Professional Dog Groomer -
Petco
High School Diploma -
Apollo High School
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