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Alexandria Lapointe
Fall River,MA
Summary
I am a dynamic banquet staff/server with a strong work ethic and exceptional customer service skills, I strive to enhance guest engagement and streamline service processes, resulting in increased customer satisfaction and sales. Adept at food delivery and effective upselling, consistently maintaining a professional appearance in high-volume dining environments. I am a very fast learner and offer friendly and professional demeanor, ready to learn and excel in any restaurant environment. Ready to use and develop communication and customer service skills in any role of service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Banquet Server
The Wharf Tavern Restaurant
Warren, RI
08.2024 - Current
- Delivered exceptional customer service during high-volume banquet events.
- Set up and arranged dining areas according to event specifications.
- Maintained cleanliness and organization of serving stations throughout events.
- Assisted in training new servers on proper service techniques and protocols.
- Contributed to team efficiency by streamlining service processes for large parties.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Server
Hooters
Shrewsbury Ma
02.2026 - Current
- Provided excellent customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Managed cash register operations, processing payments accurately and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
B. M. C. Durfee Highschool
Fall River, MA06.2024
Communications - Business
Worcester State University
Worcester, MA 08.2025 - Current
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Food running
High volume dining
Sales techniques
Friendly conversations
Food delivery
Effective customer upselling
Timeline
Server
Hooters
02.2026 - Current
Communications - Business
Worcester State University
08.2025 - Current
Banquet Server
The Wharf Tavern Restaurant
08.2024 - Current
High School Diploma -
B. M. C. Durfee Highschool