Josh Hathaway
San Diego,CA
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Server
Rancho Bernardo Inn
Rancho Bernardo, CA
04.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Server
Avant
Rancho Bernardo, CA
04.2022 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server and Bartender
Brigantine
Poway, CA
06.2020 - 04.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server Trainer
North Italia
Del Mar, CA
04.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Flippin Pizza
4s Ranch
03.2014 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate Degree - Business Administration
Mira Costa College
San Elijo, CA08-2017
High School Diploma -
Del Norte High School
4s Ranch06-2013
Skills
- Strong teamwork
- Effective time management
- Leadership and team building
- Guest engagement
- Professional appearance
- Efficient multi-tasker
- Strong work ethic
- Memory retention
Certification
ServSafe Food Protection Manager Certification
RABS Certification
Food Handlers Card
Timeline
Banquet Server
Rancho Bernardo Inn
04.2022 - Current
Server
Avant
04.2022 - Current
Server and Bartender
Brigantine
06.2020 - 04.2022
Server Trainer
North Italia
04.2019 - 02.2020
General Manager
Flippin Pizza
03.2014 - 04.2019
ServSafe Food Protection Manager Certification
RABS Certification
Food Handlers Card
Associate Degree - Business Administration
Mira Costa College
High School Diploma -
Del Norte High School
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