Alexandria Lemcool
Wasilla,AK
Summary
Dynamic and results-driven professional with extensive experience at Three Bears Alaska, excelling in customer service and inventory management. Proven track record in team leadership and process improvement, enhancing customer satisfaction and operational efficiency. Skilled in training and mentoring staff while maintaining high standards of quality and compliance.
Overview
8
8
years of professional experience
Work History
GM/ HABA Department Manager
Three Bears Alaksa
06.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Inventory Control Specialist
Three Bears Alaska
Wasilla, AK
08.2021 - 06.2022
- Ensured compliance with established security policies by managing user access controls and auditing database activities.
- Conducted comprehensive audits on past voucher transactions, identifying areas for improvement in internal controls.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Conducted regular quality control audits on equipment performance and image quality, maintaining optimal functionality at all times.
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Bakery Clerk
Three Bears Alaska
Wasilla, AK
05.2021 - 08.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Stocker
Three Bears Alaska
04.2021 - 05.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Cashier
Walmart
Wasilla, AK
02.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Walmart
Wasilla, AK
02.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
McDonald's
Palmer, AK
02.2017 - 02.2019
- Welcomed customers upon store entry and addressed their needs swiftly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Valley Pathway
Palmer, AKSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Customer engagement
- Training and mentoring
Timeline
GM/ HABA Department Manager
Three Bears Alaksa
06.2022 - Current
Inventory Control Specialist
Three Bears Alaska
08.2021 - 06.2022
Bakery Clerk
Three Bears Alaska
05.2021 - 08.2021
Stocker
Three Bears Alaska
04.2021 - 05.2021
Cashier
Walmart
02.2019 - 04.2021
Customer Service Representative
Walmart
02.2018 - 04.2021
Cashier
McDonald's
02.2017 - 02.2019
Valley Pathway