Diana Hough
Oakwood,GA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager – Vitamin/HABA
Sprouts Farmer’s Market
Buford, GA
04.2025 - 02.2026
- Assistant Manager of Vitamins/Health and Beauty
- Supports ordering, receiving, stocking, and rotation of vitamin and supplement inventory control to ensure product availability and minimize shrink.
- Ensures accurate product placement and organization in backroom and on sales floor.
- Maintains compliance with safety, health, and storage standards.
- Assists with vendor deliveries and verifies accuracy of invoices and shipments.
- Creates and maintains department displays; accurately pricing all merchandise by stamping, marking, or placing shelf tags and signs throughout the department and for event sales.
- Train, coach, and motivate team members on product knowledge and customer engagement.
- Stay current on industry trends, supplements, natural health products, and Sprouts’ product offerings.
- Assists with scheduling, merchandising, and overall team leadership in the absence of the Vitamin Manager.
- Build lasting relationships with customers by providing consistent and genuine service.
- Collaborate with team members to unload delivery trucks and transport merchandise to the sales floor.
Bakery Clerk
Sprouts Farmer’s Market
Buford, GA
12.2024 - 04.2025
- Bakery Clerk
- Greets customers with a positive and friendly attitude.
- Assists customers with product inquiries and recommends bakery items based on their needs.
- Provides excellent customer service by ensuring that the bakery department meets customer expectations.
- Ensure bakery shelves and displays are stocked with fresh products, neatly organized, and properly labeled.
- Rotate products according to 'first in, first out' (FIFO) inventory practices.
- Assist in baking and preparing bakery items as needed.
- Ensure that products meet Sprouts Farmers Market quality standards and adhere to health and safety guidelines.
- Help promote bakery sales by ensuring attractive product displays.
- Participates in bakery events, promotions, and special offers to drive sales and customer engagement.
Scan Coordinator Assistant
Sprouts Farmer’s Market
Buford, GA
12.2024 - 04.2025
- Scan/Schematics Coordinator Assistant
- Conducts daily, weekly, and monthly price changes, including changing shelf signs and tags and promotional signs.
- Verifies weekly ad price changes, promotional price accuracy and pricing signage in all departments.
- Ensures compliance with all company and governmental compliance regulations.
Program Analyst
TSA (Transportation Security Administration)
Springfield, VA
12.2023 - 06.2024
- Provides a full range of administrative assistance to senior officials to include the management and tracking of action item documents, travel, senior level correspondence, calendar invites, coordinating and scheduling senior executive level meetings and conferences both internal and external, with Stakeholders, in accordance with policy and management directives.
- Serves as the SharePoint site administrator, assisting in the creation and upkeep of the SharePoint website for the REAL ID Program.
- Uses a wide variety of systems and software for both commercial (e.g., Microsoft Office products, Adobe Acrobat) and government systems (e.g., FPPS, WEBTa, Concur travel system, CITI charge card system, etc.).
- H Band/GS 12, $102k/year
Administrative Support Assistant
Interior Business Center, Department of the Interior
Lakewood, CO
05.2022 - 12.2023
- Serves as the functional expert for the Human Resources Systems management department correspondence, initiating personnel actions such as classification and staffing, develops policies and procedures, property management, office supply expenditures, travel, records management, training notifications, payroll, researching rules and regulations for Standard Operating Procedures, and manages entire division web content. Certified FCR 110 Contracting Officer's Representative (COR) Level 1.
- Timekeeper for all HRMSD staff, performing the full range of timekeeper duties including payroll processing, new hire and exiting employees, reports, and gathering facts and proposing solutions for audits and amendments, troubleshooting complex errors and recommending solutions. Assists HRMSD staff in the use of the QuickTime payroll application program per regulations, policy, and standard operation procedures (SOP).
- Provides a full range of administrative assistance to senior officials to include the preparation, management, and tracking of action item documents, senior level correspondence, calendar invites, coordinating and scheduling senior executive level meetings and conferences both internal and external, with Stakeholders, in accordance with policy and management directives.
- Schedules travel and training through the Concur Government Travel system, processing authorizations and voucher expense reports with proper Lines of Accounting (LOAs).
- Purchase cardholder. Tracks, processes, and reconciles items received with invoice against Citi charge card statement.
- Serves as the SharePoint site administrator, assisting in the creation and upkeep of the SharePoint website for IBC HRMSD.
- Uses a wide variety of systems and software for both commercial (e.g., Microsoft Office products, Google Mail, Google Shared Drive, DOI Fed-Talent Training System, etc.) and government systems (e.g., FPPS, QuickTime, Concur travel system, CITI charge card system, etc.).
- GS 7, $59k/year
Executive Assistant
TSA (Transportation Security Administration)
West Palm Beach, FL
11.2016 - 05.2022
- Schedules high level meetings and conferences on an extremely active calendar of appointments, reserving meeting space, preparing and printing briefing materials, scheduling transportation, coordinating complex projects with the Director, Chief Counsel, and Human Resources, and serves as liaison to external Stakeholders.
- Coordinates closely with Human Resources, Law Enforcement, Training, National Deployment Teams, and other divisions, both internal and external to ensure comprehensive evaluations are conducted and completed within suitable timeframes to provide timely and complete advice and data management to the FSD and senior officials.
- Four years of coordinating with and supporting the FSD, AFSDs of Screening, Law Enforcement, Inspections, external entities such as local law enforcement, Secret Service, and airport officials on the arrivals and departures of the President of the United States coming into an airport where his second home is located.
- Assists the Training manager with providing operational direction and analysis of productivity, effectiveness of strategies, and specific approaches used in implementing the airport security program, providing feedback to senior officials and stakeholders.
- Serves as the Travel Coordinator and system administrator for the highest-level senior officials. As the secondary Financial Specialist, prepares complex and detailed global travel plans, reviews and processes travel authorizations and voucher expense reports in the Concur Travel Management System (CONCUR) and prepares and coordinates long term TDY travel-related documents. Develops expenditure data and approves travel related documents, credit card audits, corrections to travel itineraries, and agendas for the FSD staff and Officers traveling for training.
- Serves as the secondary Management Control Program Manager (MCPM) for the Management Control Objective Plan (MCOP), evaluating all assessments and audits and ensuring they are complete and accurate before approving.
- Tracks and manages all personal, administrative, and accountable property for the Federal Security Director, tagging and recording items with hand receipts, ensuring complete and accurate records, and coordinating its proper acquisition, accountability, utilization, repair, or disposal.
- Serves as a timekeeper/payroll specialist for the Federal Security Director in WEBTA time and attendance system, validating timecards for accuracy and compliance with applicable laws and regulations, processing timekeeper notifications and ensuring staff and management complete necessary actions.
- Compiles, tracks, and analyzes data in the Airport Information Management System (AIMS) and KRONOS payroll system.
- Prepares, distributes, collects and maintains all records, training reports, files, paperwork and logs for the TSA Employee Performance Management Plan (EPMP) and the Transportation Officer Performance System (TOPS) for over 1000+ employees and FSD staff and ensure the initial, mid-year, and end-of-year reviews are processed efficiently and in a timely manner.
- Answers requests from and provide advice to employees, FSD management, timekeepers, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to schedules and training. Examine local pay and leave records available at field locations to assist TSA's HC ACCESS service provider and TSA Headquarters to resolve scheduling issues. Gathers pertinent facts to conduct assessments of cases and propose solutions.
- Generate reports and coordinate with the Senior Scheduling Officer researching and analyzing the schedules of over 1,000+ employees and onboarding officers at Category X airport, Hub and Spokes.
- Coordinates with Human Resources and payroll applying employee relations policies, procedures and federal laws to gather information on employees out on leave, VLTP, Paid Parental Leave, and AWOL so that schedules can be adjusted as necessary.
- Assists Human Resources in recruitment as a Lead Interviewer preparing and processing over 80+ TSO applicant interviews in FY22.
- G Band GS 11, $59k/year
Apothecary Clerk and Juice Bar Barista
Lucky's Market
Coral Springs, FL
09.2018 - 01.2020
- Participates in regular staff meetings to discuss improvements in operations and share feedback from customers
- Provides excellent customer service and responds effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Efficiently restocks shelves with inventory, ensuring products are organized and easily accessible for customers
- Maintains accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Collaborate with team members to unload delivery trucks and transport merchandise to the sales floor
- Utilizes handheld devices or scanners to track inventory movement accurately within the store premises
- Maintains a high level of organization in backroom storage areas, optimizing space utilization for efficient restocking processes
- Expertly prepares and served a variety of juices, smoothies, and flavored waters
- Provides exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Manages inventory levels to ensure an adequate supply of fruits, vegetables, and storage containers are available
Education
Some College - Anthropology
Broward College
Fort Lauderdale, FL05-2013
Skills
- Customer Service
- Sales
- Attention to Detail
- System Administration
- Human Resources
- Microsoft Office
- Financial Management
- Records Management
- Employee Orientation
- Personal Assistant Experience
- Help Desk
- Kronos Time
- Databases
- Budgeting
- Property Management
- Customer service
- Team leadership
- Decision-making
Certification
- FCR 110 Contracting Officer’s Representative (COR) Level 1
- Forklift Certification (expired)
- Hazmat Endorsement
- Food Handler Certification (expired)
Timeline
Assistant Manager – Vitamin/HABA
Sprouts Farmer’s Market
04.2025 - 02.2026
Bakery Clerk
Sprouts Farmer’s Market
12.2024 - 04.2025
Scan Coordinator Assistant
Sprouts Farmer’s Market
12.2024 - 04.2025
Program Analyst
TSA (Transportation Security Administration)
12.2023 - 06.2024
Administrative Support Assistant
Interior Business Center, Department of the Interior
05.2022 - 12.2023
Apothecary Clerk and Juice Bar Barista
Lucky's Market
09.2018 - 01.2020
Executive Assistant
TSA (Transportation Security Administration)
11.2016 - 05.2022
Some College - Anthropology
Broward College