Alexandria J. Lozano
Victoria,TX
Summary
I am a dynamic bartender with a proven track record at Yamato, excelling in customer service and salesmanship. Known for fostering loyal clientele through engaging interactions while driving up revenue and optimizing beverage costs. I thrive in fast-paced environments while maintaining a professional and organized appearance, I maintain a competitive attitude in all aspects especially under high-pressure circumstances. I am a strong and reliable team player but am also capable of working independently, I effectively manage multiple priorities, ensuring a positive experience for all patrons.
Overview
14
14
years of professional experience
Work History
Bartender
Ben Zhu
Victoria, TX
05.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash and card handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversations. Enhanced establishment's reputation, consistently receiving positive feedback from customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Built relationships with vendors to manage orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification. Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Bartender
Texas Roadhouse
Victoria, TX
03.2014 - 05.2018
- Traveled to participate in company team building exercises, while creating lasting bonds with fellow company members from all over our region.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash and card handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversations. Enhanced establishment's reputation, consistently receiving positive feedback from customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Built relationships with vendors to manage orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification. Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Sales Associate
Bath and Body Works, Limited Brands
12.2013 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and credit card transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Was trained to give give hands on demos for customers on body care items, including lotions.
Cashier Team Lead
Chick-fil-A
Victoria, TX
06.2011 - 09.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Helped wherever needed; bagged correct orders at a fast paced, made fresh lemonade when stock ran low, helped prep and create beautiful salads.
Education
Bachelor Of Business -
University of Houston Victoria
Victoria, TXSkills
- Strong multitasking
- Customer service
- Team player attitude
- Highly reliable
- Engaging personality
- Memory retention
- Professional appearance
- Salesmanship
- Basic accounting
- Hard work ethics
- Fluency in language
Timeline
Bartender
Ben Zhu
05.2018 - Current
Bartender
Texas Roadhouse
03.2014 - 05.2018
Sales Associate
Bath and Body Works, Limited Brands
12.2013 - 07.2016
Cashier Team Lead
Chick-fil-A
06.2011 - 09.2014
Bachelor Of Business -
University of Houston Victoria