Alexandria MacDonald
Cypress
Summary
I believe hospitality is a love letter to humanity, an invitation to feel known, welcomed, and deeply cared for. My journey through the Disneyland Resort has been a study in what it means to lead with grace, to serve with heart, and to elevate the everyday into something extraordinary.
Over the past eight years, I’ve learned that true service isn’t transactional, it’s transformational. It’s found in the details, the gestures, the way we show up for each other when it matters most. Whether leading a team or caring for a Guest, I strive to create experiences rooted in presence, warmth, and thoughtful intention.
Because to me, hospitality isn’t about perfection, it’s about connection. And when we lead with empathy, celebrate our people, and operate with soul, we don’t just meet expectations, we exceed them.
If you believe, as I do, that magic lives in the moments we create for others, I invite you to read on.
Overview
10
10
years of professional experience
Work History
Blue Bayou and Cafe Orleans Lead and Trainer
Disneyland Resort
12.2022 - Current
- Develops and implements strategies to improve Guest satisfaction and loyalty through exceptional Guest communication.
- Provides guidance and support to Cast Members in handling escalated Guest issues to ensure timely resolution.
- Provides regular performance feedback to Cast Members, identifying areas of improvement and recognition of strong performance, to drive overall team success and growth.
- Manages and analyzes Guest feedback data to identify trends and areas for improvement in Guest service.
- Leads over 50 Cast Members daily in day-to-day operations of a restaurant setting.
- Inspects dining room area regularly for cleanliness and adherence to safety standards.
- Maintain an organized system of reservations for VIP Guest relations while keeping confidential information for larger parties.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Resolved Guest complaints in a professional manner while maintaining a positive attitude towards Guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for Guests.
- Utilized proper cash handling procedures during transactions.
- Followed company policies on cash handling procedures.
- Worked effectively in fast-paced environments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Dog Breeder Manager
Sunkissed Doodles
01.2018 - 12.2022
- Organized and maintained records of all puppy litters and their parents.
- Monitored food intake, exercise levels, and overall health of puppies.
- Created marketing materials such as brochures, flyers, and advertisements to attract potential customers.
- Managed all financial transactions associated with the sale of puppies.
- Initiated new projects that resulted in increased productivity across all departments.
Attractions
Disneyland Resort
01.2017 - 01.2018
- Created an engaging and immersive experience for Guests by ensuring the attraction is visually appealing and well-maintained at all times.
- Created and delivered engaging pre-show experiences that captivate Guests and set the stage for the attraction.
- Monitored Guest feedback and provided recommendations for improvements to enhance the overall attraction experience.
- Developed and implement strategies to increase Guest satisfaction and loyalty through personalized experiences.
- Ensured that all riders met the height requirements before boarding an attraction.
- Adhered and upheld to all safety regulations according to company policies and procedures.
- Answered guest questions regarding attractions, park policies, hours of operation.
Lifeguard
Great Wolf Lodge
01.2016 - 01.2017
- Proactively identified and addressed potential safety hazards or risks in the water park area to prevent accidents and injuries.
- Ensured the safety and well-being of all Guests by conducting regular and thorough inspections of pools, water slides, and other water attractions.
- Maintained constant surveillance of patrons in the water park area to ensure their safety and quickly intervene in any potentially dangerous situations.
- Demonstrated excellent communication and customer service skills to effectively interact with Guests and provide assistance in a professional and friendly manner.
- Regularly update knowledge on water safety protocols and procedures to ensure the highest level of expertise in preventing and responding to emergencies.
- Monitored swimmers to ensure safety in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
Education
HS Diploma -
Pacifica High School
Garden Grove, CA01.2014
Skills
- Guest Experience
- Guest Satisfaction
- Problem Solving
- Customer Service
- Leadership
- Efficiency Optimization
- Attention to Detail
- Creative problem solving
- New hire training
- Train-the-trainer
Programs
New Orleans Leadership Program
Timeline
Blue Bayou and Cafe Orleans Lead and Trainer
Disneyland Resort
12.2022 - Current
Dog Breeder Manager
Sunkissed Doodles
01.2018 - 12.2022
Attractions
Disneyland Resort
01.2017 - 01.2018
Lifeguard
Great Wolf Lodge
01.2016 - 01.2017
HS Diploma -
Pacifica High School
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