Alexandria Matthews
Pueblo West,CO
Summary
Hardworking professional with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments.
Resourceful Barista Shift Supervisor known for maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, inventory management, and team leadership. Excel in communication, adaptability, and problem-solving to ensure seamless operations and positive customer experiences. Committed to fostering a supportive and efficient work environment.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Barista Shift Supervisor
Solar Roast
Pueblo, Colorado
04.2025 - Current
- Supervised daily operations of coffee preparation and customer service.
- Trained new baristas on equipment usage and brewing techniques.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly to maintain service quality.
- Maintained knowledge of coffee origins and brewing methods for customer education.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
Host
Applebee's Neighborhood Grill & Bar
Pueblo, CO
12.2024 - 04.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed seating arrangements to optimize flow and minimize wait times.
- Collaborated with servers to ensure timely guest service and satisfaction.
- Assisted in training new hosts on procedures and customer service standards.
- Maintained cleanliness and organization of the host station and entrance area.
- Handled guest concerns promptly, ensuring a positive dining experience for all patrons.
Education
Pueblo West High School
Pueblo West, COSkills
- Coffee preparation
- Customer service
- Inventory management
- Staff training
- Conflict resolution
- Team collaboration
- Cleanliness standards
- Product ordering
- Communication skills
- Cash handling accuracy
- Adaptability to change
- Product upselling
- Food safety compliance
- Worker training
Certification
- Food handling manager certificate
- ServSafe certified
- Driver's License
Affiliations
- Digital Art
- Social Media
- Writing and journaling
- Studying and learning new things
Timeline
Barista Shift Supervisor
Solar Roast
04.2025 - Current
Host
Applebee's Neighborhood Grill & Bar
12.2024 - 04.2025
Pueblo West High School