Courtney Goetz
Elizabethtown,KY
Summary
Hardworking professional with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments.
Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Barista Shift Supervisor
Starbucks
Houston, Texas
08.2020 - 08.2024
- Oversaw daily barista operations during shifts to ensure smooth service.
- Trained new baristas on coffee preparation and customer service techniques.
- Managed inventory levels of coffee beans and supplies for optimal service.
- Assisted customers in selecting beverages and handled order modifications.
- Maintained cleanliness and organization of the café area for a welcoming environment.
- Coordinated with team members to ensure timely completion of customer orders.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Monitored equipment functionality and reported maintenance needs promptly.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Horse Trainer
The Barn
Houston, Texas
08.2015 - 08.2020
- Trained horses in various disciplines to enhance performance and behavior.
- Established and maintained training schedules to ensure consistent progress.
- Evaluated horse capabilities to develop tailored training programs.
- Conducted assessments to monitor equine health and fitness levels.
- Collaborated with owners to discuss training goals and strategies.
- Utilized groundwork techniques to improve horse discipline and responsiveness.
- Implemented safety protocols during training sessions for horse and rider well-being.
- Assisted in organizing events, showcasing trained horses for potential buyers or clients.
In-Home Caretaker
Goetz
Houston, tx
08.2010 - 08.2015
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health by recording vital signs and reporting changes to healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Managed medication schedules ensuring timely administration of prescribed medications.
- Created a safe and comfortable environment by maintaining cleanliness and organization.
- Implemented individualized care plans based on client preferences and needs.
- Communicated effectively with multidisciplinary teams to ensure client well-being.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Collaborated with other healthcare professionals to ensure quality of care is maintained.
Education
Education - General Studies
Homeschooling
08.1995 - 08.2005
Skills
- Coffee preparation
- Inventory management
- Customer service
- Equipment maintenance
- Team supervision
- Staff training
- Sales support
- Time management
- Attention to detail
- Problem solving
- Product upselling
- Cash handling accuracy
- Shift scheduling
- Cleanliness standards
- Labor cost control
- Hygiene practices
- Team building
Languages
English
Native/ Bilingual
Timeline
Barista Shift Supervisor
Starbucks
08.2020 - 08.2024
Horse Trainer
The Barn
08.2015 - 08.2020
In-Home Caretaker
Goetz
08.2010 - 08.2015
Education - General Studies
Homeschooling
08.1995 - 08.2005