Alexandria McDougal
Provo,UT
Summary
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at problem-solving. Detail-oriented team player with strong organizational skills.
Committed to excellent customer service. Great interpersonal skills and cheerful, positive demeanor.
Overview
5
5
years of professional experience
Work History
Special Events Usher
Brigham Young University
07.2022 - 03.2023
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests' experiences.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Greeted customers with smile and provided friendly, knowledgeable service.
Private Nanny
Rachel Osborn
12.2020 - 07.2021
- Enhanced child's emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the child.
- Oversaw household duties such as light housekeeping tasks.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Sound Editor Contractor
Right On Cue Services (ROCS)
01.2018 - 01.2019
- Digital music editing using protools.
- Edited music tracks for the production of music theater recordings.
- Sound design and foley work on films for the Church of Jesus Christ of Latter-Day Saints.
Education
Bachelor of Arts - English
Brigham Young University - Idaho
Rexburg, ID12.2026
Skills
- Guest Service
- Customer Relations
- Empathy and understanding
- Attention to detail
- Safety awareness
- Organizational skills
- Time management
- Conflict resolution
- Team player mentality
- Customer service orientation
- Positive attitude
Timeline
Special Events Usher
Brigham Young University
07.2022 - 03.2023
Private Nanny
Rachel Osborn
12.2020 - 07.2021
Sound Editor Contractor
Right On Cue Services (ROCS)
01.2018 - 01.2019
Bachelor of Arts - English
Brigham Young University - Idaho