Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria McKenzie

Ada,PA

Summary

Dynamic and efficient professional with a proven track record in high-stress hospitality environments, particularly at Harry Caray’s Italian Steakhouse. Excelled in managing large customer influxes and multitasking, showcasing high customer service skills and organizational prowess. Achieved consistent customer satisfaction through swift service and effective communication, blending hard skills like quick efficiency with soft skills like flexibility.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Harry Caray’s Italian Steakhouse
08.2023 - Current

Handle high-stress situations.

Manage a large influx of customers.

Handle calls, seating arrangements, and reservations.

Stand for long periods of time.

Remain organized with other hosts, as well as servers and managers, to ensure the best experience.

Cocktail Server

Harry Caray’s Italian Steakhouse
08.2023 - Current

Greet customers, and take drink and food orders swiftly upon arrival

Remain organized while handling multiple tasks at once.

Check in with customers to ensure a pleasant, excellent experience.

Server

Black Rock Bar And Grill
03.2022 - 12.2024

Handle large parties while multitasking with other customers as well.

Greet customers swiftly and promptly, ensuring guests receive the best service.

Organize, restock, and prep the kitchen and frequently used areas.

Maintain a clean section that upholds standards.

Host

Chilis's Bar and Grill
02.2021 - 07.2024

Handle many customers, greeting them swiftly, and taking them to their tables.

Introduce customers to rewards and how they best benefit their needs.

Clean high-use areas when there is a lack of initial responsibilities.

Server/Bartender

Chili's Bar and Grill
02.2021 - 07.2024


Handle high-stress situations.

Handle customers and the intake of drinks.

Work with many different types of people to provide the best experience for the customers

Clean and sanitize areas of high use, and ensure customers have a clean area.

Dishwasher

Honey Creek Inn
10.2019 - 02.2021

Restock clean dishes into their assigned places, while keeping up with dirty dishes at the station.

Maintain a clean workspace, free of dirty dishes, as well as food crumbs.

Work quickly and efficiently to be able to leave work by the allotted time.

Education

Bachelor Of Arts - Fashion Studies

Columbia College, Chicago
Chicago, IL

High School Diploma -

Forest Hills Eastern
Ada, MI
05.2023

Skills

    High customer service skills

    Well-organized and maintained

    Quick and Efficient

    On time, and flexible

Certification

Bassett Food Handlers Certification

Sexual Harrassment Situations Certification

Food Handlers Certification

Timeline

Host

Harry Caray’s Italian Steakhouse
08.2023 - Current

Cocktail Server

Harry Caray’s Italian Steakhouse
08.2023 - Current

Server

Black Rock Bar And Grill
03.2022 - 12.2024

Host

Chilis's Bar and Grill
02.2021 - 07.2024

Server/Bartender

Chili's Bar and Grill
02.2021 - 07.2024

Dishwasher

Honey Creek Inn
10.2019 - 02.2021

Bachelor Of Arts - Fashion Studies

Columbia College, Chicago

High School Diploma -

Forest Hills Eastern
Alexandria McKenzie