Alexandria Miller
Midland,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Server
Spillway Lodge
Clarksville, OH
06.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Debt Collector
Account Control Technology Holdings Inc.
Mason, OH
01.2021 - 02.2022
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Manager on Duty
Goldstar chili
Blanchester, OH
02.2014 - 11.2018
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Created schedules for staff members according to business needs.
- Maintained inventory levels by ordering supplies as needed.
Education
Associate of Arts - Business Education
Chatfield College
Fayetteville, OH05-2017
Skills
- Guest Engagement
- Order Management
- Dining Crew Workflow Optimization
- Menu Knowledge
- Effective Customer Upselling
- Quality Control
Affiliations
- Volunteering
- Reading novels
References
References available upon request.
Timeline
Server
Spillway Lodge
06.2021 - Current
Debt Collector
Account Control Technology Holdings Inc.
01.2021 - 02.2022
Manager on Duty
Goldstar chili
02.2014 - 11.2018
Associate of Arts - Business Education
Chatfield College