Alexandria Mohre
Leslie,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Call Center Specialist II
MSU Federal Credit Union
11.2022 - Current
- Assist members in a friendly, professional manner and support MSU Federal Credit Union's mission statement
- Delivered accurate organizational information about products, services, and procedures
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service
- Contributed positively to a supportive work environment that fostered teamwork and collaboration
- Take ownership of customer concerns, following issues through to resolution
Office Manager
Cornerstone Family Practice
04.2022 - 09.2022
- Managing day- to-day operations of the practice such as responsible for directing and leading the staffing teams in order to ensure that the highest level of quality patient care is maintained
- Assisting employees and clients as needed with front desk needs, billing questions, rooming patients, taking care of prior authorizations
- Overseeing financials such as budgets and payroll
- Monitoring inventory and placing orders for vaccines and office supplies as needed
Call Center Specialist
MSU Federal Credit Union
06.2021 - 04.2022
- Assist members in a friendly, professional manner and support the Credit Union mission statement
- Follow established procedures to properly verify member's identities over the phone
- Troubleshoot with members who have questions regarding their accounts, Bill Payment, e-Deposit, mobile app, Computer line via phone
- Demonstrate adaptability and positivity when faced with complex situations
- Process member's transactions such as making payments, setting up automatic payments on loans, and transfers within accounts
Lead Receptionist
Cornerstone Family Practice
10.2016 - 04.2021
- Answer telephone calls to provide information, take messages, and set up appointments
- Greeting every visitor with a friendly smile and an immediate offer of knowledgeable assistance
- Manage incoming and outgoing mail and deliveries to support efficient office operations
- Resolve guest and staff issues independently by using strong organizational, conflict management, and decision-making abilities
- Managed communications between team members, customers, and vendors to keep operations efficient and successful
- Carried out high-quality work with little oversight
Receptionist
Ruff Cuts
08.2015 - 10.2016
- Consulted with customers to understand their desires and suggest great products to meet their pet's needs
- Satisfied customers every day with fast, friendly, and knowledgeable support for the clients
- Kept inventory levels optimized and supplies organized for forecasted demands
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Gained expert knowledge of pet grooming operations, market conditions, and trends
- Collaborated well with co-workers to carry out daily assignments and achieve team targets
Education
Psychology, Human Services - Human Services
Lansing Community College
Lansing, MI 05.2022
Certificated Medical Administrative Assistant -
Everest Tech College
Kalamazoo12.2013
Skills
- Multitask
- Effective Communication
- Attention to detail
- Dedicated
- Leader
- Adaptability
Timeline
Call Center Specialist II
MSU Federal Credit Union
11.2022 - Current
Office Manager
Cornerstone Family Practice
04.2022 - 09.2022
Call Center Specialist
MSU Federal Credit Union
06.2021 - 04.2022
Lead Receptionist
Cornerstone Family Practice
10.2016 - 04.2021
Receptionist
Ruff Cuts
08.2015 - 10.2016
Psychology, Human Services - Human Services
Lansing Community College
Certificated Medical Administrative Assistant -
Everest Tech College
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