Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Monroe

Summary

Adept at elevating customer experiences and streamlining operations, I significantly enhanced client satisfaction and operational efficiency as Owner of ACE Cleaning. At Jack in the Box, my leadership and relationship-building skills led to improved team performance and customer service. Expert in business management and verbal communication, I excel in fast-paced environments, fostering teamwork and collaboration.

Overview

12
12
years of professional experience

Work History

Owner

ACE Cleaning
12.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Store Manager

Jack in the Box
12.2012 - 11.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Hostess

Chili's Restaurant
06.2014 - 03.2016
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

AIS High School
Las Vegas, NV
06.2014

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Scheduling
  • Effective leader
  • Payroll Administration and Timekeeping
  • Teamwork and Collaboration
  • Customer Service

Timeline

Owner

ACE Cleaning
12.2019 - Current

Hostess

Chili's Restaurant
06.2014 - 03.2016

Store Manager

Jack in the Box
12.2012 - 11.2019

High School Diploma -

AIS High School

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Alexandria Monroe