Alexandria Perez
Homestead,FL
Summary
Accomplished RBT and CSR with a proven track record at SLB THERAPY and Caliber Collision, enhancing customer satisfaction and advancing client progress through applied behavior analysis and exceptional problem-solving abilities. Expert in fostering relationships and improving communication, achieving significant behavioral and operational outcomes. Skilled in data entry and emotional regulation, driving success with a focus on results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
SLB THERAPY
Miami FL
03.2020 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
CSR
Caliber Collision
Cutler Bay, FL
01.2016 - 01.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
No Degree -
Miami Dade College
Miami, FL01.2025
Skills
- Social Skills Development
- Emotional Regulation
- Applied Behavior Analysis
- Active Listening
- Behavior Reduction Strategies
- Customer Service
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Customer satisfaction measurement
Accomplishments
- Achieved best Customer Service Rep through effectively helping with customer complaints for over a year at Caliber collision 2019.
Certification
- RBT - Registered Behavior Technician
- CPR
- 4-40 license
Languages
English
Full Professional
Spanish
Professional Working
Timeline
RBT
SLB THERAPY
03.2020 - Current
CSR
Caliber Collision
01.2016 - 01.2020
No Degree -
Miami Dade College