Alexandria PUTNEY
Grand Rapids,MI
Summary
Compassionate Recovery Technician specializing in patient care coordination and crisis intervention. Skilled in substance abuse counseling and mental health support, with a strong focus on therapeutic relationship building. Committed to enhancing recovery outcomes through effective communication and a deep understanding of addiction treatment processes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Recovery Technician
Our Hope Association
Grand Rapids, Michigan
09.2025 - Current
- Supported clients in recovery routines to foster personal growth and stability
- Responded calmly to crises and de-escalated tense situations
- Enforced facility rules and safety standards to maintain a safe environment for residents
- Monitored resident behavior and documented incidents to ensure smooth shift transitions
- Ensured effective communication between residents, staff, and counselors between residents, staff, and counselors
Teller
Intandem Credit Union
Grand Rapids, MI
10.2024 - 09.2025
- Verified the accuracy of customer account information prior to processing transactions.
- Processed electronic fund transfers and initiated wire transfers using banking software to facilitate customer transactions.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Documented suspicious activity and reported flagged transactions to enhance fraud detection efforts.
- Executed administrative tasks, including filing documents and preparing reports, to support daily operations.
Caribou Barista and Trainer
Manna Development Group
Grand Rapids, MI
10.2023 - 10.2024
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Multitasked multiple orders efficiently while ensuring product quality and accuracy.
- Organized inventory and prepared ingredients for drinks, streamlining workflow and supporting service speed.
- Communicated effectively with customers and coworkers, fostering a professional and friendly environment.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
Starbucks Barista, Trainer, and Shift Lead
Spartannah
Grand Rapids, MI
08.2022 - 10.2023
- Guided new barista hires on daily operations and customer service standards, ensuring smooth onboarding and consistent service quality.
- Coached staff on effective communication skills, fostering strong customer relationships and enhancing overall service experience.
- Operated cash registers and handled cash and card transactions.
- Resolved staff conflicts through active listening and problem-solving strategies, promoting a supportive team environment.
- Collaborated with management to periodically review and update training program objectives.
Education
Grand Rapids Community College
MI07-2025
High School -
Forest Hills Central High School
MI05-2021
Certified Nursing Assistant and EMT -
Kent Career Technical Center
MI05-2021
Ferris State University
MI06-2020
Skills
- Trauma-informed care
- Recovery support
- Customer service
- Effective communication
- Attention to detail
- Problem-solving
- Conflict resolution
- Teamwork and collaboration
- Independent worker
- Dependable worker
- Computer skills
- Optimism
Certification
- Food Safe Certified
- CPR Certified
Timeline
Recovery Technician
Our Hope Association
09.2025 - Current
Teller
Intandem Credit Union
10.2024 - 09.2025
Caribou Barista and Trainer
Manna Development Group
10.2023 - 10.2024
Starbucks Barista, Trainer, and Shift Lead
Spartannah
08.2022 - 10.2023
Grand Rapids Community College
High School -
Forest Hills Central High School
Certified Nursing Assistant and EMT -
Kent Career Technical Center
Ferris State University