Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Latasha Alexander

Latasha Alexander

Toledo,OH

Summary

Versatile and dedicated professional with a history of excellence in recovery and customer service roles, notably at Vital Health. Excelled in creating supportive environments and resolving customer issues, leveraging skills in trauma-informed care and Microsoft Office. Proven ability to enhance team performance and client satisfaction through effective communication and problem-solving.

Overview

2
2
years of professional experience

Work History

Recovery Housing Technician

Vital Health
09.2024 - 02.2025

Facilitated completion of housing intake documentation, recovery goal plans, and maintenance of clean living environments.

Shift Manager

McDonald's
09.2023 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Building Services

Cherry Street Mission
01.2023 - 04.2023

Ensured cleanliness throughout Women's Shelter facility.

Education

Bachelor - Psychology

Tiffin University
Tiffin, OH

Skills

  • Trauma-informed care
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Certified in CPR/AED
  • Relationship building
  • Microsoft office
  • Documentation skills
  • Client advocacy
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Crisis intervention
  • Life skills development
  • De-escalation techniques
  • Continuous improvement
  • Confidentiality practices
  • Data confidentiality

Timeline

Recovery Housing Technician

Vital Health
09.2024 - 02.2025

Shift Manager

McDonald's
09.2023 - 08.2024

Building Services

Cherry Street Mission
01.2023 - 04.2023

Bachelor - Psychology

Tiffin University
Latasha Alexander