Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ALEXANDRIA ROCHE

Springfield,MA

Summary

Proactive professional with 5+ years of experience and a proven knowledge of primary care, in office procedures, psychiatric care, acute care facility, clinical services, and rehabilitation services. Aiming to leverage my skills to successfully fill the Patient Care Technician role at your company.

Overview

8
years of professional experience
1
Certification

Work History

Baystate Health Wing Memorial Hospital

MEDICAL ASSISTANT II
03.2022 - Current

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Baystate Health Wing Memorial Hospital

Patient Care Technician
11.2019 - 03.2022

Job overview

  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Supported needs of geriatric psychiatric patients 65+ residents under short-term care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.

STAVROS

PCA/ HHA/ CNA
06.2016 - 11.2019

Job overview

  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Actively communicated with patients in a way they are able to understand and respond too
  • Companionship

Education

HCC
Holyoke, MA

REGISTERED MEDICAL ASSISTANT from Medical Assisting
08.2022

University Overview

Completion of Baystate Health MA Program Spring Semester 2022

Ludlow High School
Ludlow, MA

High School Diploma
06.2017

University Overview

Participated in a dual enrollment program- Attended Ludlow High School daily along with a vocational school in which I focused on Nursing Assisting


This program allowed me to graduate high school at 18 with my diploma and as a Certified Nursing Assistant.

Career Technical Education Center
West Springfield, MA

Certified Nursing Assistant from Nursing Assistance
06.2017

Skills

  • Patient-Focused Care
  • CPR Certification
  • Conflict Resolution
  • Sterilization Techniques
  • Clinical Documentation and Electric Medical Records
  • Dementia and Alzheimer's Knowledge
  • Vital Sign Monitoring
  • Chronic Disease Management
  • Medical Terminology Knowledge
  • RMA: Can Perform EKG and Phlebotomy as directed
  • Professional Bedside Manner
  • HIPAA Compliance

Certification

  • RMA - Registered Medical Assistant
  • Phlebotomy
  • EKG
  • BLS/CPR
  • CPI
  • GEMS/ Dementia
  • HHA/ CNA
  • OSHA
  • Transitional Care

Timeline

MEDICAL ASSISTANT II

Baystate Health Wing Memorial Hospital
03.2022 - Current

Patient Care Technician

Baystate Health Wing Memorial Hospital
11.2019 - 03.2022

PCA/ HHA/ CNA

STAVROS
06.2016 - 11.2019

HCC

REGISTERED MEDICAL ASSISTANT from Medical Assisting

Ludlow High School

High School Diploma

Career Technical Education Center

Certified Nursing Assistant from Nursing Assistance
ALEXANDRIA ROCHE