Jennifer Grove
Loveland,CO
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 17+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant II
UCHealth Medical Group
Loveland, CO
2012.09 - Current
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contacted medical facilities to schedule patients for admission.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Incorporated outside records into charts and EHR.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Supported administrative staff by processing payments.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Registered new patients into practice management software program accurately entering demographic information.
- Changed dressings on wounds to prevent infection and check for healing.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Responded to patient callbacks and phone-in prescription refill requests.
- Processed orders for medical supplies and lab equipment.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Filed insurance claims forms in accordance with applicable regulations.
- Handled general office duties to support administrative staff during peak hours.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Certificate - Medical Assisting
IBMC College - Fort Collins
Fort Collins, CO2007-04
Skills
- Patient Scheduling
- Medical Terminology
- Procedure Assistance
- Payment Collection
- Patient Flow Management
- Patient-Focused Care
- HIPAA Compliance
- Data Entry
- Inventory Management
- Indirect Patient Care
- Sterile Technique
- Equipment Sterilization
- Understands Medical Procedures
- Patient Assessments
- Preparing Specimens and Samples
- Pulmonary Function Tests (PFTs)
- General Housekeeping Ability
- Stocking Supplies
- Diagnostic Procedures
- Specimens Collection and Processing
- Wound Care and Irrigation
- Maintaining Confidentiality
- Customer Service
- Direct Patient Care
- Insurance Verification
- Valid Colorado Driver's License
- Electronic Medical Records
- CPR
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Insurance Claims
- Communicating With Patient Families
- Medical Equipment Operation
- Appointment Setting
- Sterilization Techniques
- Proper Sterilization Techniques
- OB/GYN Procedures
- Calm and Level-Headed Under Duress
- Adaptable
- Understanding of Medical Laws
- Clinical Documentation
Affiliations
- Gardening
- Hiking
- Fishing
- Walking
- Reading
- Family
Certification
- RMA
- BLS
Timeline
Medical Assistant II
UCHealth Medical Group
2012.09 - Current
Certificate - Medical Assisting
IBMC College - Fort Collins