Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
References
Timeline
Generic

Monica Sanchez

Elk Grove,CA

Summary

Compassionate, organized, and motivated individual with an extensive background in medical assisting. Several years of handling intensive clinical environments. Skillful in providing support to physicians, handling patient care tasks, and managing administrative duties. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Experienced Patient Services Representative, knowledgeable in medical insurance verification and eligibility, and proficient in EMR/EHR, specifically Epic.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Medical Assistant II

Palo Alto Medical Foundation
Palo Alto , CA
02.2024 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.

Patient Service Representative II

Sutter Medical Foundation
Sacramento
01.2021 - 10.2023
  • Verified insurance information, collected payments, and scheduled appointments.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Scanned documents into electronic health record system as needed.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Maintained a clean and organized reception area.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered incoming calls in a professional manner.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Medical Assistant

Sutter Medical Foundation
Sacramento
11.2015 - 10.2022
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Performed hearing and vision exams
  • Administered injections, medications and treatments as directed by the physician.
  • Sterilization of instruments using an autoclave
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Contact: Christina Ochoa (916) 530-0422

Medical Assistant

Palo Alto Medical Foundation
Palo Alto
10.2002 - 11.2013
  • Organized patient charts before each day's clinic sessions began.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Administered injections, medications and treatments as directed by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.

Education

Medical Assisting

SVC Technical Education
San Jose, CA
06-2001

High School Diploma -

Silver Creek High School
San Jose, CA
06-1994

Skills

  • Communication skills
  • HIPAA compliance
  • Customer service
  • Insurance Verification
  • Payment collection
  • Former Preceptor
  • Patient intake procedures
  • Certified in basic life support (BLS)
  • Patient scheduling
  • Patient flow management
  • Vital signs monitoring
  • Appointment scheduling
  • Electronic health records
  • Organization skills
  • Reliable team player
  • Flexibility

Hobbies and Interests

  • Reading
  • Traveling with family
  • Spending quality time with friends

Certification

Medical Assistant Certification, 07/2002, 07/2022

CPR Certified

References

References available upon request.

Timeline

Medical Assistant II

Palo Alto Medical Foundation
02.2024 - Current

Patient Service Representative II

Sutter Medical Foundation
01.2021 - 10.2023

Medical Assistant

Sutter Medical Foundation
11.2015 - 10.2022

Medical Assistant

Palo Alto Medical Foundation
10.2002 - 11.2013

Medical Assisting

SVC Technical Education

High School Diploma -

Silver Creek High School

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