Alexandria Saenz

• Led training and onboarding for new Office Coordinators across multiple clinic locations, providing structured side-by-side instruction aligned with organizational training guidelines.

• Conduct in-person and remote operational support for clinics, troubleshooting workflow issues and providing guidance on systems including WebPT and AMD.

• Perform routine on-site follow-up visits with trained staff to reinforce procedures, ensure adherence to front office standards, and identify additional training needs.

• Provide float coverage across multiple rehabilitation clinics, maintaining front office operations, patient scheduling, and administrative workflows during staffing shortages or high-volume periods.

• Serve as a primary point of contact for newly trained staff, offering ongoing mentorship and operational support as they transition into their roles.

• Collaborate with regional coordinators and clinic leadership to support daily operations, scheduling coordination, and communication across multiple office locations.

• Identify operational inefficiencies and proactively communicate improvement opportunities to management to enhance clinic workflow and staff performance.

• Deliver remote administrative support from the home office, assisting clinics with scheduling, customer service issues, and system navigation.

• Ensure consistent application of company policies, procedures, and front office best practices across assigned clinics.

• Managed reservations and client relationships for luxury houseboat rentals, enhancing customer satisfaction and fostering repeat business.
• Resolved client concerns and negotiated solutions, strengthening client relationships and ensuring satisfaction.
• Assisted with hiring, training, and performance management of staff.
• Maintained detailed records of sales activities, ensuring accuracy in contracts, proposals, and customer communications.

• 2022-2024 Dean's List
• 3.96 GPA
• Member of Golden Key International Honor Society, 2023
• Member of Alpha Sigma Lambda National Honor Society, 2024
• Graduated cum laude
• Addressing Declining Job Satisfaction in Healthcare Organizations through
  
  Employee Engagement Platforms, Capstone Project: Developed a healthcare employee engagement platform designed to improve job satisfaction and operational outcomes in healthcare organizations.

• Chattahoochee Tech Foundation Scholarship Recipient Recipient
• Ibby Allison Memorial Scholarship Recipient Recipient
• Member of National Society of Leadership and Success, 2022
• Additional Coursework in Legal and Ethical Concerns in the Medical Office, Medical Office Procedures, Administrative Practice Management, Electronic Medical Office Technology, Health Care Communication, Principles of Management, Business Ethics