Alexandria Williams
Farmers Insurance
St Louis,Missouri
10
years of professional experience
Professional with extensive experience in providing top-tier administrative and customer support. Proven track record of managing case files, conducting thorough research, and fine tuning the details. Highly reliable team player with strong focus on efficiency and adaptability in fast-paced environment.
Work History
Office Claims Representative
6 Years 8 Months- Delivered exceptional results under tight deadlines, prioritizing tasks and managing time effectively to meet client expectations and company goals
- Documented all findings in concise statements and evaluated each claim based on policy language, circumstances of loss
- Served as backup supervisor during absences, handling escalation claims and making informed decisions in high-pressure situations.
- Communicated effectively with clients to gather necessary information for claim assessments.
- Contributed to team success, sharing knowledge of industry trends and best practices for efficient claims handling.
- Analyzed large datasets to identify trends and support data-driven decision-making.
- Used statistical methods to analyze data and generate useful business reports.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
Senior Service Advocate
3 Years- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated agents on policies and guidelines, collaborating to develop effective solutions for immediate customer needs
- Joined the Home Inspection Team to expand responsibilities and evaluate home eligibility after inspections.
- Implemented strategies that reduced escalations by enhancing frontline support capabilities.
- Promoted company values of integrity, respect, collaboration by leading example and encouraging colleagues to do the same.
Education
BBA
Skills
Claims assessment
Regulatory compliance
Policy evaluation
Data analytics
Excel functions
Analytical problem solving
Attention to detail
Client relationship management
Case prioritization
Team collaboration
Effective communication
Interests
Embroidery
Punch Needling
Outdoor activities
Timeline
Office Claims Representative
Farmers Insurance
01.2020 - CurrentRead More
Senior Service Advocate
Farmers Insurance
03.2017 - 03.2020Read More
Strayer University
BBA
Read More