Alexandria Shunk
Austin
Summary
Animal-oriented, collaborative employee with proven experience in customer relations, animal care, and technology with an eagerness to learn and further develop a repertoire of skills.
Overview
6
6
years of professional experience
Work History
Assembly Line Production Worker/Office Assistant
Zellie's Xylitol Mints and Gum
Austin, TX
01.2024 - Current
- Conducted quality control checks to ensure product standards were met consistently.
- Developed and maintained filing systems, enhancing document retrieval efficiency and client communications.
- Assisted with customer service relations providing assistance with order concerns and product questions.
- Accurately and efficiently fulfilled product orders, packaged contents for safe transport, and created shipping labels.
- Worked extensively with Google Suites, Shopify, Shipsurance, and Help Scout.
- Developed training material for new staff on office procedures.
- Developed and administered CRM tools for tracking and organizing hundreds of wholesale customers.
- Reviewed applications and onboarded incoming wholesale clients.
- Developed and administered process for filing shipping claims.
- Resolved conflicts with dissatisfied customers.
- Assisted with writing promotional emails and implemented the collection and organization of materials into a resource learning hub.
Pet Care Assistant
Pet Camp
San Francisco, CA
04.2023 - 12.2023
- Provided daily care for dogs, ensuring well-being and comfort in various environments.
- Monitored dog health and behavior, reporting concerns to management staff promptly.
- Administered medications and maintained detailed records for each dog's treatment.
- Provided enrichment through physical activity and mental stimulation during one-on-one and small group sessions of dogs.
- Oversaw large play groups of dogs in a daycare environment, monitored body language to prevent scuffles and fights to maintain a safe environment for both people and dogs.
- Safely and efficiently intervened to break up altercations when necessary.
- Facilitated with basic grooming care of dogs including bathing, nail maintenance, brushing, and paw pad trimming.
- Interacted with clients during drop-off and pick-up, provided friendly and detailed overviews of the dog's specific activities and behaviors.
House and Pet Sitter
Stayin' Home Pet Care and Self Employed
Austin, TX
10.2022 - 03.2023
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Followed pet care instructions for dietary needs and medication regimens.
- Fed, watered and cared for dogs, cats, livestock, bunnies, rodents, and reptiles.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Maintained full responsibility of client's homes overnight for multiple days and weeks during self employment.
- Cleaned litter trays, food and water bowls to provide a clean environment for pets.
- Gave animals proper attention to promote secure environments in owner's absence.
- Completed household tasks such as light housekeeping, handling incoming mail, and washing dishes.
- Communicated professionally with homeowners via phone or text, provided detailed updates about animal wellbeing, daily activities, photos, and videos.
Shopkeeper
Dirty Dog Grooming
1901 W William Cannon Dr, Austin, TX 78745
10.2022 - 03.2023
- Gained hands-on experience performing nail trimming and filing, assisting with the bathing process and safely restraining dogs during grooming.
- Contributed to client retention by providing outstanding customer service to both clients and pets.
- Assisted customers by answering questions and providing product recommendations.
- Managed inventory, cash, and completed shop and point of sale opening and closing procedures.
- Kept cages, kennels, grooming areas, and shop neat and clean.
- Spoke to customers regarding appointment booking, offered services, and pricing.
Restaurant Team Member
Raising Cane's Restaurants
415 W Martin Luther King Jr Blvd, Austin, Texas
06.2020 - 09.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols maintaining safe and sanitary environments for customers and staff.
- Delivered exceptional customer service in fast-paced restaurant environment.
Education
High School Diploma -
Austin High School
Austin, TX06.2022
Skills
- Critical Thinking
- Customer Service
- Animal Welfare
- Working under pressure
- Multi-tasking
- Operational Efficiency
Timeline
Assembly Line Production Worker/Office Assistant
Zellie's Xylitol Mints and Gum
01.2024 - Current
Pet Care Assistant
Pet Camp
04.2023 - 12.2023
House and Pet Sitter
Stayin' Home Pet Care and Self Employed
10.2022 - 03.2023
Shopkeeper
Dirty Dog Grooming
10.2022 - 03.2023
Restaurant Team Member
Raising Cane's Restaurants
06.2020 - 09.2020
High School Diploma -
Austin High School