I have expertise working as administrative assistant, setting appointments, interoffice correspondence, setting up meetings, taking minutes, answering phone calls and organizing schedules. Also, collection experience, deescalating irate customers, offering excellent customer service and high volume calls. Almost 10 years experience in the medical field, ordering supplies, caring for patients, rooming patients, setting appointments, ordering labs, coding to ensure proper insurance billing and lab billing. Working closely with Doctors and nurses to provide excellent care to clients, performing venipunctures, and dialysis procedures.
Hi, I’m
Lexi Stevens
St. George,UT
Summary
Overview
23
years of professional experience
1
Certification
Work History
Unemployment Insurance Intake Specialist 2
03.2021 - Current
Job overview
- Answering questions on a toll-free line from claimants regarding procedures, laws and policies with respect to unemployment insurance
- Investigate, and detect unemployment issues and take action on customer calls
- Handle complaint calls from claimants and, if necessary escalate to appropriate level
- Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures
- Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program
- Review documents for completeness, accuracy and compliance with laws and regulations
- Identify specific issues relative to eligibility and refer to Adjudication for determination
- Conduct telephone interviews and review and obtain work history and verify earnings and hours in order to complete routine and complex claims
- Communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third parties.
Northwest Kidney Centers
Hemodialysis Technician
07.2017 - 01.2024
Job overview
- Room Patients, schedule appointments, perform venipunctures, check vitals, educate on home hemodialysis, code appointments for insurance billing, setup and order labs, communicate with Doctors and Nurses for lab orders and medication updates, note accounts, answer phones, and order supplies and stock.
- Disinfect and setup machines for dialysis treatment
- Setup all lines and prime machine, perform testing to make sure water and bicarbonate are ready for treatment
- Document all data in computer
- Perform all assessments before, during and after treatment
- Perform half-hour checks on patients to ensure safety
- Follow all NKC policies and procedures daily to ensure safety among patients
- Disinfect patient sites and perform cannulation
- Connect patients to dialysis machines to complete treatment
- Follow all Doctor orders set for patient treatment
- Set all parameters in machine and document in computer
- Work together with co-workers in making sure all patients are receiving proper and excellent care
- Assist others with patients, documentation and 30minute checks to ensure safety of all patients
- Listen and be attentive to patient concerns
- Work together with Charge Nurse in making sure all parameters are correct and patient is receiving proper care
- Work together with Doctors in informing of any new changes or new symptoms being reported by patients
- Stock all items needed to maintain proper care.
Harry Stevens
Home Hemodialysis Technician
10.2015 - 08.2021
Job overview
- Assist with the setup of NxStage machine for dialysis treatment
- Prime lines, set parameters, disinfect and break down machine after treatment
- Cannulate venous and arterial
- Use proper aseptic technique
- Document all information and perform hourly assessments.
Fresenius Kidney Care
Hemodialysis Technician
01.2019 - 01.2020
Job overview
- Disinfect and setup machines for dialysis treatment
- Setup all lines and prime machine, perform testing to make sure water and bicarbonate are ready for treatment
- Document all data in computer
- Perform all assessments before, during and after treatment
- Perform half-hour checks on patients to ensure safety
- Follow all fresenius policies and procedures daily to ensure safety among patients
- Disinfect patient sites and perform cannulation
- Connect patients to dialysis machines to complete treatment
- Follow all Doctor orders set for patient treatment
- Set all parameters in machine and document in computer
- Work together with co-workers in making sure all patients are receiving proper and excellent care
- Assist others with patients, documentation and 30minute checks to ensure safety of all patients
- Listen and be attentive to patient concerns
- Work together with Charge Nurse in making sure all parameters are correct and patient is receiving proper care
- Work together with Doctors in informing of any new changes or new symptoms being reported by patients
- Stock all items needed to maintain proper care.
Family Resources
CNA
09.2012 - 12.2015
Job overview
- Assisted with nursing functions including taking vitals and recording weight and measurements
- Assisted nursing staff as needed
- Logged all care and any incidents
- Nurse delegated so also able to provide medications as prescribed
- Helped with cooking and all meal prep, assisted with transportation to and from appointments.
Alacrity Staffing
CNA
10.2011 - 12.2015
Job overview
- Provide basic care for residents and patients, including bathing, dressing, feeding, changing, assist with transferring, sitting up and standing, going to the bathroom, brushing teeth or cleaning dentures
- Assisted with nursing functions including taking vitals and recording weight and measurements
- Assisted nursing staff as needed
- Logged all care and any incidents
- Nurse delegated so also able to provide medications as prescribed
- Helped with cooking and all meal prep, assisted with transportation to and from appointments.
Green River Community College
Phlebotomy Technician Course/Clinical Training
10.2011 - 02.2012
Job overview
- Make sure patients name and birthdate are correct on orders
- Protect myself from blood borne pathogens and be aware of needle at all times
- Completed 15 successful straight needle draws, 10 successful butterfly draws, 5 successful hand draws, and 7 successful capillary pokes
- Know the order of draws, the size of needles, the area for draws and safety and protection.
Verizon Wireless
Customer Service/Collections Representative
05.2008 - 10.2009
Job overview
- Answer inbound and make outbound calls to help customers with mobile service and billing
- Enter all data into computer, able to type up to 65 wpm and while customers are talking
- Multi-task by looking over account and analyzing any errors in billing and proactively servicing accounts and customers’ needs
- Collect on past due balances and advise customers of consequences of delinquent accounts.
ER Solutions
Collections Representative
07.2007 - 05.2008
Job overview
- Worked in T-Mobile dept
- Completing outbound calls for collection efforts
- Customer service and Financial care representative
- Make 300- 400 outbound calls a day to collect on past due debts for T-Mobile
- Enter Data into computer for all accounts
- Provide excellent customer service and financial assistance to keep accounts active and customers within company
- Help set up payment plans for customers in timely manner
American Samoa Government
Administrative Assistant
02.2003 - 06.2007
Job overview
- Performed all administrative duties including planning, correspondence and minutes for meetings
- Completed all tasks related to finance and budget
- Performed all tasks related to payroll
- Conducted quarterly and final financial reports
- Entrusted to process confidential employee records such as salary, payroll, absenteeism and performance reports
- Conducted data entry using Microsoft Access for reports related to Crisis Counseling Outreach
- Created all reporting forms, outreach materials and brochures using Microsoft Word, Excel and Publishing programs
- Assisted with clerical and administrative duties for the Lieutenant Governor
- Included filing, setting appointments, conducting minutes for meetings, and processing correspondence letters.
FEMAAmerican Samoa
FEMA Crisis Counseling
02.2001 - 02.2003
Job overview
- Went out into the community to assist with recovery efforts and provide crisis counseling assistance and information on how to use cultural songs and activities for healing.
- Provided data collection of how many families affected from the disaster and what type of mental impact they experienced
- Enhanced data collection efficiency with detailed reporting of findings for FEMA''s Disaster Assistance Program.
- Improved disaster assessment accuracy by conducting thorough site inspections and documenting damages.
- Supported long-term community resilience initiatives through diligent application of crisis counseling post-disaster recovery.
- Made and submitted reports detailing finding and any actions taken.
- Assisted in developing comprehensive recovery plans based on thorough analysis of collected data from impacted areas.
- Expedited funding allocation through timely and meticulous damage assessments, aiding affected communities in rebuilding efforts.
- Investigated complaints, incidents, at work sites.
- Collaborated with local and federal agencies to ensure accurate information exchange during disaster responses.
- Promoted increased transparency by providing clear explanations of FEMA processes to affected individuals and community leaders during outreach events or public meetings.
- Provided crucial support for policy updates by consistently adhering to FEMA guidelines during inspections and report submissions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Hemodialysis Training
01.2015
University Overview
Green River Community College
Phlebotomy Technician Certificate
02.2012
University Overview
Green River Community College
Nursing Assistant Certificate
12.2011
University Overview
Samoana High School
Diploma
06.1995
University Overview
Skills
- Able to type 65 words per minute
- Proficient in Microsoft Suite
- Able to utilize all office equipment
- Phlebotomy Certified
- Medical Asisstant - Certfied Hemodialysis Technician
- Trained in CPR/First Aid/AED
- Nurse assistant registered certification
Accomplishments
Accomplishments
For the past 6 years, I have also been the Social Media and Communications Director for our local rugby club. I create posts, fliers, informational material for our club. Communicate with the community and other local clubs, to ensure all runs smoothly during our season.
Certification
- CNA
- Nurse delegation
- CPR/AED
- HIV/AIDS
- Phlebotomy Technician
- Dialysis Technician 12/2015
- CCHT 2018
Timeline
Unemployment Insurance Intake Specialist 2
03.2021 - Current
Hemodialysis Technician
Fresenius Kidney Care
01.2019 - 01.2020
Hemodialysis Technician
Northwest Kidney Centers
07.2017 - 01.2024
Home Hemodialysis Technician
Harry Stevens
10.2015 - 08.2021
CNA
Family Resources
09.2012 - 12.2015
CNA
Alacrity Staffing
10.2011 - 12.2015
Phlebotomy Technician Course/Clinical Training
Green River Community College
10.2011 - 02.2012
Customer Service/Collections Representative
Verizon Wireless
05.2008 - 10.2009
Collections Representative
ER Solutions
07.2007 - 05.2008
Administrative Assistant
American Samoa Government
02.2003 - 06.2007
FEMA Crisis Counseling
FEMA
02.2001 - 02.2003
Hemodialysis Training
Green River Community College
Phlebotomy Technician Certificate
Green River Community College
Nursing Assistant Certificate
Samoana High School
Diploma