Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Smith

DeKalb,IL

Summary

To obtain a challenging position utilizing my communication skills and engaging in a high demanding work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Collections Specialist III

JPMorgan Chase
12.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Pre-Foreclosure Coordinator

Dovenmuehle Mortgage Inc.
02.2021 - 12.2022


  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Monitored pipelines to track and log status of loans.
  • Conducted research, gathered information from multiple sources and presented results.
  • Issues reports for old and new loans based on field inspections of loan sites.

Financial Services Representative

Lending Solutions Inc.
09.2020 - 02.2021
  • Answering inbound calls while providing remarkable customer service on behalf of Credit Unions/Banks nationwide.
  • Processed debit and credit card and electronic check payments.
  • Optimized customer support by establishing collaborative service environment.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Walmart
01.2019 - 09.2020
  • Provide excellent customer service
  • Operating cash register
  • Greet guest with a positive attitude
  • Answer questions and assist guest when needed
  • Maintain a clean, safe work environment
  • Assist guest with money services (sending and receiving money, money orders, bill payments, etc.)

Security Professional

Allied Universal
01.2017 - 01.2019
  • Provide excellent customer service
  • Protect the company’s assets relative to theft, assault, fire, and other safety issues
  • Ensure the security, safety and well-being of all personnel, visitors and the premises
  • Adhere to all company service and operating standards
  • Remain in compliance with local, state and federal regulations
  • Immediately respond to emergencies to provide necessary assistance to employees and customers
  • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
  • Responsible for creating and printing badges for employees, vendors and guests
  • Responsible for taking photos for badging process and entering them into the security system
  • Answer and direct phone calls

Education

High School Diploma -

DeKalb High School
2016

Skills

  • I can type 65 WPM (Words per minute) Internet and computer savvy
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Proficiency in Microsoft Office and G Suite

Certification

WPM (Words per minute). I am Internet and computer savvy. I am very familiar with switch board use of cisco phone systems, Outlook 2016, PowerPoint 2016, Excel 2016, Publisher 2016, Word 2016, Skype 2016 and Workday 2016. Licenses and certificates PERC (Permanent Employee Registration Card) First Aid, CPR, AED Certified.

Timeline

Collections Specialist III

JPMorgan Chase
12.2022 - Current

Pre-Foreclosure Coordinator

Dovenmuehle Mortgage Inc.
02.2021 - 12.2022

Financial Services Representative

Lending Solutions Inc.
09.2020 - 02.2021

Customer Service Representative

Walmart
01.2019 - 09.2020

Security Professional

Allied Universal
01.2017 - 01.2019

High School Diploma -

DeKalb High School

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Briana Smith