Alexandria Taylor
Montgomery,AL
Summary
Dynamic Dispute and Fraud Analyst with expertise in transaction monitoring and investigation techniques at Alorica/Barclays. Proven ability to resolve disputes and prevent fraud, enhancing compliance and customer satisfaction. Strong analytical skills combined with effective communication fostered teamwork and improved case resolution efficiency. Committed to maintaining high standards in all investigations.
Overview
9
9
years of professional experience
Work History
Dispute and Fraud Analyst
Alorica/Barclays
Wilmington, DE
06.2024 - Current
- Analyzed transaction data to identify potential fraudulent activities and discrepancies.
- Assisted in reviewing customer disputes to ensure compliance with company policies.
- Conducted thorough investigations of flagged accounts using analytical tools and systems.
- Supported team in documenting findings and maintaining accurate case records.
Technical Support Representative
ContinuumGlobal
Dallas, TX
02.2019 - 10.2023
- Resolved technical issues by diagnosing problems and providing effective solutions to enhance customer satisfaction.
- Assisted customers with software installation and configuration, ensuring seamless integration with existing systems.
- Documented troubleshooting steps and resolutions in knowledge base for future reference and training purposes.
- Collaborated with cross-functional teams to escalate complex issues, improving response times and customer experience.
Flight Attendant
Teleperformance USA
Salt Lake City, UT
05.2016 - 04.2019
- Ensured passenger safety and comfort through adherence to emergency protocols and service standards.
- Assisted in pre-flight briefings, contributing to team coordination and passenger awareness.
- Provided exceptional customer service by responding to inquiries and resolving issues promptly.
- Conducted safety demonstrations, enhancing passenger understanding of onboard procedures.
Education
High School Diploma - ROTC Social Studies
Robert E Lee
Montgomery, AL06.2000
Skills
- Transaction monitoring
- Investigation techniques
- Dispute resolution
- Fraud prevention
Timeline
Dispute and Fraud Analyst
Alorica/Barclays
06.2024 - Current
Technical Support Representative
ContinuumGlobal
02.2019 - 10.2023
Flight Attendant
Teleperformance USA
05.2016 - 04.2019
High School Diploma - ROTC Social Studies
Robert E Lee