Alexandria Wickers
Sunnyvale,California
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
4
4
years of professional experience
Work History
Community Manager
Essex Property Trust, Inc, The Pointe
Cupertino
01.2020 - 09.2021
- Operates the property budget with the primary objective of increasing the Net Operating Income by meeting or exceeding budget for revenue and expense independently; maintains the physical asset; provides a quality living environment for residents; and establishes a positive and productive working relationship with the staff
- Oversees the day-to-day financial, sales, marketing, maintenance, and administrative operations of the community
- Manages financial performance and remains current on market conditions
- Pursues revenue via additional opportunities through other income audits
- Effectively manages personnel throughout their employment lifecycle
- This includes candidate selection, career planning and development, accountability and performance management, and recognition.
Site Assistant Community Manager
Essex Property Trust, Inc, Apartments & Le Parc Apartments
01.2019 - 01.2020
- Oversees, in conjunction with the Community Manager, day-to-day financials, sales, marketing, maintenance, and administrative operations of two separate communities totaling 261 units
- Responsible for all phases of the community’s operations and objectives, and to lead in that capacity in the absence of the Community Manager
- Completes accounting responsibilities including revenue management, collections, and timely processing of Deposit Accounting
- Compliance with company standards and applicable laws
- Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments
- Proficient understanding of the Microsoft suite and property management software such as Yardi, On-Site, One-Site, Yield star and Rent Café.
Assistant Community Manager
Essex Property Trust, Inc, Bella Villagio Apartments
05.2018 - 01.2019
- Manages daily financials, sales, marketing, maintenance, and administrative operations of the community
- Completes accounting responsibilities including financial reporting, financial analysis, revenue management, collections, and timely processing of deposit accounting following a move out
- Compliance with company standards, Fair Housing, landlord-tenant laws, local building codes, etc
- Always leads by example, manages tasks performed by staff, delegates work and provides performance coaching when necessary
- Provides the highest level of customer service for prospects, residents and vendors.
Property Manager/Broker’s Assistant
Lighthouse Realty & Property Management
10.2017 - 02.2018
- Responsible for the management of over 130 single family homes and apartment complexes throughout the Santa Cruz area
- Collect, organize and maintain records of rent and deposits
- Respond promptly to repair requests and coordinate with vendors
- Provide friendly, welcoming and understanding communication to all residents as well as effectively communicate with property owners
- Ordering new appliances and scheduling installations
- Working with city inspectors to ensure homes are up to code
- Inspecting homes to ensure all lease regulations are being followed as well as ensuring homes and apartment complexes are kept clean and in working order
- Prepping recently vacated units for a five-day turnover
- Advertising, showing and leasing an available unit while following all California housing laws in an efficient manner
- Coordinate with Broker/owner daily.
Property Manager Intern
Essex Property Trust, Inc, Chestnut Street Apartments
07.2017 - 10.2017
- Responsible for leasing, marketing and maintaining positive resident relations
- Additional tasks include securing appointments and presenting community features to maximize rentals, providing exceptional customer service to prospects and residents, and performing all administrative duties including the use of Yardi, On-Site, Outlook and Excel.
Education
Master of Science Degree - Information and Communications Technology, Project Management
University of Denver
Denver, CO08.2023
Bachelor of Arts Degree - Legal Studies
University of California, Santa Cruz
Santa Cruz, CA03.2018
Skills
- Budgeting, accounting and finance skills
- Ability to delegate tasks
- Team-building skills
- Problem-solving skills
- Work well under pressure
- Punctual, organized and enthusiastic
- Self-motivated and ambitious
- Effective communicator
Timeline
Community Manager
Essex Property Trust, Inc, The Pointe
01.2020 - 09.2021
Site Assistant Community Manager
Essex Property Trust, Inc, Apartments & Le Parc Apartments
01.2019 - 01.2020
Assistant Community Manager
Essex Property Trust, Inc, Bella Villagio Apartments
05.2018 - 01.2019
Property Manager/Broker’s Assistant
Lighthouse Realty & Property Management
10.2017 - 02.2018
Property Manager Intern
Essex Property Trust, Inc, Chestnut Street Apartments
07.2017 - 10.2017
Master of Science Degree - Information and Communications Technology, Project Management
University of Denver
Bachelor of Arts Degree - Legal Studies
University of California, Santa Cruz
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