Alexandria Darby
Converse,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged outbound calling and team building skills at ANDX to significantly improve client satisfaction. Specializing in efficient unloading and caller engagement, my approach has consistently resulted in heightened efficiency and workplace cleanliness, marking me as a standout professional in dynamic environments. Diligent Overnight Stocker committed to helping retailers keep operations moving smoothly. Productive and flexible individual bringing experience restocking shelves for retail stores outside of business hours. Recognized as valued team member with outstanding communication and multitasking abilities. Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents.
Overview
11
11
years of professional experience
Work History
Overnight Stock Team Member
Trace3
San Antonio, TX
11.2023 - Current
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Processed returns and exchanges efficiently according to company policy.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Checked expiration dates on products and removed expired items from the shelf.
- Faced product on shelves to ensure full shelves for customers.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Performed regular cycle counts to maintain accurate inventory records.
- Assisted customers with locating items and answering product questions.
- Organized and stocked shelves according to plan-o-grams.
Outbound Call Representative
ANDX
San Antonio, TX
04.2018 - 10.2022
- Documented call information into software account management system
- Applied established procedures to escalate or resolve customer complaints
- Safeguarded account security by verifying customer identity prior to revealing account information
- Communicated with callers to evaluate needs and access account information
- Answered inbound calls to greet and assist customers with various needs and questions
- Drafted correspondence to communicate with customers via email and chat
- Updated account information at customer request and provided confirmation of changes
- Reviewed customer issues to develop solutions and deliver top-quality customer service
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
Resident Care Aide
Elmcroft Assisted Living
San Antonio, TX
03.2014 - 01.2018
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Monitored vital signs and reported changes to the supervisor or nurse.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Supported residents' rights by maintaining confidentiality regarding medical information, care decisions, personal matters.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Provided close monitoring and observation of at-risk patients.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ03-2025
Associate of Arts - Education
St. Phillip's College
San Antonio, TX12-2016
Skills
- Outbound calling
- Inbound calling
- Caller needs assessment
- Product recall coordination
- Caller engagement
- Call coordination
- Warehouse safety
- Workplace cleanliness
- Efficient unloading
- Shelf organization
- Stock counting
- Order picking
- Labeling accuracy
- Resident support
- Room inspection
- Residential support
- Moral conduct
- First aid and CPR
- Stress management
- Mental health awareness
- Team building
- Policy reinforcement
Affiliations
- Alumni Honors Association
Timeline
Overnight Stock Team Member
Trace3
11.2023 - Current
Outbound Call Representative
ANDX
04.2018 - 10.2022
Resident Care Aide
Elmcroft Assisted Living
03.2014 - 01.2018
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Education
St. Phillip's College
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